troubleshooting Question

DVD CD Rom not working Dell Latitude e6500 Vista

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adamshieldsFlag for United States of America asked on
Laptops NotebooksHome TheatersWindows Vista
4 Comments3 Solutions2206 ViewsLast Modified:
I have a latitude e6500 with a dvd/cd burner. i was able to read not write from the drive until yesterday...
i called Dell tech support and the tech support person removed 2 registry settings and tried to update the firmware. the firmware update failed and the computer crashed.
i then had to boot into safe mode and do a system restore. i brought my system back up and now i cant even read from the drive at all. i can't even boot off the cd rom its dead it wont even open when i push the button.
I spoke with dell today after i backed up all my files and they told me that i had to ship it back to them... any help would be appreciated. i want to avoid sending it back.
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