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software fails in Windows 7

Posted on 2009-12-19
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Last Modified: 2013-11-08
There is an accounting program that we run in Win XP and has never given any problems. The program reads off a database in one of the folders in 'Program FIles' folder, and it just reads of it, and starts every time. When we need to move it from one PC to another, we just copy the database and move it to the other computer and it always worked.

Now we wanted to get it into a new Win7 machine. The installation went fine, but when we try to open the software, we get errors.

The initial password is given my the software company, and it has not been changed. And the other XP Pc's work fine with the password. So we do not see that as the issue.

This is run on the PCs and not over a network. So we do not see any issues with that either.

Finally, it complains of port 3050. We ran canyouseeme.org, and it says "Error: I could not see your service on 81.214.221.26 on port (3050) Reason: Connection timed out" But it is giving the same error for Port 21,25,80 etc. So I wonder if something needs to be setup on the PC to have good connection to these services.

I turned off the Windows firewall, and also Mcafee firewall, but that did not help.

thanks for any help

Camelot-error-in-Win7.jpg
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Question by:anushahanna
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11 Comments
 
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Expert Comment

by:marionet
ID: 26089352
Hi to you,

first i suggest to ping the ip adress in a command line window or telnet on port 80 on the server address. If you can ping and telnet with sucess this is not a firewall issue. If not, uninstall mc cafee software and see. I remember having the same problem with a new Vista running Mc afee software

Marionet
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Author Comment

by:anushahanna
ID: 26089397
you mean ping the PC itself? yes i can ping the PC itself. For example, the PC's IP is 192.168.2.20, ping 192.168.2.20 works fine.

can I telnet from DOS prompt.?

I tried the following:
C:\Windows\System32>telnet localhost 80
'telnet' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>telnet 192.168.2.20 80
'telnet' is not recognized as an internal or external command,
operable program or batch file.
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Accepted Solution

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marionet earned 2000 total points
ID: 26089431
Sorry for my mistake. I was sure that you are running this from a client PC with a server for the database. What I can see, it is the prevelege on that particular database. On the XP PC is that database is on a share folder ? If so, check if yous have the right to modify this folder on this windows session. And is it a SQL database ? If so, make sure that you are grant for acces on that session.

Marionet
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LVL 6

Author Comment

by:anushahanna
ID: 26089433
the following are the ports listening and open.. 3050 is not even there.. (the error message says that it should not be blocked)
C:\Windows\System32>netstat -a

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP    0.0.0.0:135            savemartin:0          LISTENING
  TCP    0.0.0.0:445            savemartin:0          LISTENING
  TCP    0.0.0.0:2002           savemartin:0          LISTENING
  TCP    0.0.0.0:3050           savemartin:0          LISTENING
  TCP    0.0.0.0:49152          savemartin:0          LISTENING
  TCP    0.0.0.0:49153          savemartin:0          LISTENING
  TCP    0.0.0.0:49154          savemartin:0          LISTENING
  TCP    0.0.0.0:49155          savemartin:0          LISTENING
  TCP    0.0.0.0:49156          savemartin:0          LISTENING
  TCP    0.0.0.0:49157          savemartin:0          LISTENING
  TCP    127.0.0.1:2002         savemartin:49350      ESTABLISHED
  TCP    127.0.0.1:49350        savemartin:2002       ESTABLISHED
  TCP    192.168.2.20:139        savemartin:0          LISTENING
  TCP    192.168.2.20:49161      cds118:http            CLOSE_WAIT
  TCP    192.168.2.20:49171      63.84.59.75:http       ESTABLISHED
  TCP    192.168.2.20:49349      app10:https            ESTABLISHED
  TCP    192.168.2.20:49488      app10:https            ESTABLISHED
  TCP    192.168.2.20:49492      65.216.161.19:http     ESTABLISHED
  TCP    192.168.2.20:49496      65.55.7.141:http       TIME_WAIT
  TCP    [::]:135               savemartin:0          LISTENING
  TCP    [::]:445               savemartin:0          LISTENING
  TCP    [::]:49152             savemartin:0          LISTENING
  TCP    [::]:49153             savemartin:0          LISTENING
  TCP    [::]:49154             savemartin:0          LISTENING
  TCP    [::]:49155             savemartin:0          LISTENING
  TCP    [::]:49156             savemartin:0          LISTENING
  TCP    [::]:49157             savemartin:0          LISTENING
  UDP    0.0.0.0:500            *:*
  UDP    0.0.0.0:4500           *:*
  UDP    0.0.0.0:5355           *:*
  UDP    127.0.0.1:1900         *:*
  UDP    127.0.0.1:50560        *:*
  UDP    192.168.2.20:137        *:*
  UDP    192.168.2.20:138        *:*
  UDP    192.168.2.20:1900       *:*
  UDP    192.168.2.20:50559      *:*
  UDP    192.168.2.20:56844      *:*
  UDP    192.168.2.20:56845      *:*
  UDP    [::]:500               *:*
  UDP    [::]:4500              *:*
  UDP    [::]:5355              *:*
  UDP    [::1]:1900             *:*
  UDP    [::1]:50558            *:*
  UDP    [fe80::d001:e2d6:f946:1507%11]:1900  *:*
  UDP    [fe80::d001:e2d6:f946:1507%11]:50557  *:*

C:\Windows\System32>

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Expert Comment

by:marionet
ID: 26089452
Is your firewall configure for that port ?

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Expert Comment

by:marionet
ID: 26089461
is your software in the exception part of your firewall ?
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Author Comment

by:anushahanna
ID: 26089475
the client computer is its own server. The database is in one of the subfolders of where the executable is.

For example, the Executable is in C:\Program Files (x86)\Camelot3\Camelot3.exe, the database is at C:\Program Files (x86)\Camelot3\Database\CAMELOTDB.FDB ; so it is a totally local database.

The database is a .fdb extension. Not sure which database is behind it. If it is SQL it is not obvious.
http://filext.com/file-extension/FDB
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Author Comment

by:anushahanna
ID: 26089476
I turned off Windows Firewall. The Firewall service in Mcafee is not running.
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Author Comment

by:anushahanna
ID: 26089480
here is the confirmation that firewall is turned off.
Firewall.jpg
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Author Comment

by:anushahanna
ID: 26089516
found out it is firebird db.
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Author Comment

by:anushahanna
ID: 26089540
The 64 bit Win7 was the culprit.

thanks for your helpful assistance, marionet.
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