I am trying to fix for a friend a Toshiba Satellite that fell and is now acting weird. II got the chassis back in order but after It boots after a few minutes (between 1 and 5) it freezes up. By freezes up i mean that the mouse still moves around the screen but the keyboard or clicking the mouse has no effect. Ctrl+Alt+Del does nothing, you have to hold the power button in to shut it down. Another oddity, it will boot into windows, but it will not boot into any version of safe mode.
I reseated the hard drive, and tried booting it with just either of the 2 memory modules in. It has 4GB of Ram in 2 modules. It is running Windows Vista Home Premium 64 bit.
I am not sure what the problem is, I have loaded the ultimate boot disk and did a disk check and the machine runs knoppix with no problems(works fine and doesn't lock up). So I am not sure if when it fell it shutoff and screwed something up in the windows system or what. The only thing I haven't been able to do is use the disk that came with the computer (if one did) to try and repair the os files (they don't know where it is). I have been trying to find an ISO of that disk but haven't been able to find one.
Any suggestions or ideas are greatly appreciated. If you need any other info please let me know.