Remote Desktop- blank screen

Posted on 2009-12-19
Last Modified: 2013-11-21
When I RDP into a server, after logging in, all I get is a blank screen. Nothing else at all. I can disconnect and connect again.

What could be the issue. I call and I found that none of the users are affected who depend on services from this server.

any thoughts?
Question by:anushahanna
    LVL 1

    Expert Comment

    It sounds like the services are still running but, the system is too busy to process your RDP session. You may want to reboot the system when it won't impact any of your users.  

    Can you provide some more details on the server?

    Server OS version
    Connection Type
    What OS you are running
    LVL 1

    Accepted Solution

    Perhaps you are reconnecting to an old session without a shell?

    In that case you'll just see the desktop color and no windows on top of it - try going fullscreen, starting task manager (ctrl-shift-escape) and logging out of the session (perhaps even better to have an administrator log you out forcefully)...

    This happens sometimes when TS starts an application after logon, but does not end the session correctly after the application closes.
    LVL 6

    Author Comment

    it is xp pro trying to rdp into Server 2003, through a T1 connection.

    It is totally blank. ctrl-shift-escape does not work. Is there any other way to forcefully log off the session since the remote location admin is off this week..

    I can log in but then it is all blank..

    LVL 1

    Expert Comment

    The only other thing that comes to mind is praying for a timeout of the disconnected session..
    Ctrl-shift-escape works ONLY in full-screen mode, btw. Otherwise it is executed locally, on the client machine.
    LVL 1

    Assisted Solution

    You can use terminal services manager to manually log out the user. It should be in the 2003 admin pack.

    to do this open terminal services manager and connect to the remote machine. it should show you what sessions are still connected.

    ***Be carefull with this as it does not save any open files when you logoff a user.

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