RMS

Hi there

Is anyone familiar with room master program ? I have a issues when loading certain reports  from the server in terminal services mode. Certian reports keep asking for login details

I have spoken to RMS  support and they cant assist since its terminal server, however it was working fine , thay have advised that it could be a permissions issue

Any takers on this  ?

thanks
fdranAsked:
Who is Participating?
 
Rob WilliamsCommented:
What sort of program is it. Any chance the files are stored in multiple locations and one folder may not have the permissions setup, even though an admin "should" have access. For example Some accounting programs have the application folder, data folder or SQL database, a personal profile folder, and a common profile folder.

Usually the problems exist within terminal services in the profile folders. For example the program installs a default template in a common location, but it needs to be copied to the individual profile.
0
 
Rob WilliamsCommented:
I am not familiar with RMS, but it sounds like it is not supported by the vendor on terminal services. This is true of many applications and has to do with file locations and profiles, as well as file and registry permissions. If there is no documentation available as to the necessary changes, usually it involves using tools provided by Sysinternals (now Microsoft) such as Process Monitor to determine what files, and registry keys are being access and denied. In some case you may find the files are not present such as in a user profile and have to be copied to each users profile from a common folder.
http://technet.microsoft.com/en-us/sysinternals/bb842062.aspx
0
 
fdranAuthor Commented:
Thanks rob

You may be correct on this one ,  it seems that access to this program stopped working after a password change or permission change to a directory

can u advise which tool i need to use to troubleshoot this

thanks
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
Rob WilliamsCommented:
We used to use RegMon and FileMon, but they have been replaced by Process Monitor.
It is a very tedious process as thousands of entries are logged every minute. Basically install Process Monitor, start it up, then start recording and start your problematic app. As soon as it hangs, stop recording and start going through the logs line by line looking for failures due to permissions or any other problems. Many of the errors are often unimportant so it takes a lot of time. Better if you can find documentation, but if you have the patience it can usually be solved.
0
 
fdranAuthor Commented:
Hi rob,

the application dosnt really hang it just prompt me with user login screen when i try to run a few particular reports,  will thsi still apply ?

thanks
0
 
Rob WilliamsCommented:
Its should. Try and stop the recording as soon as it prompts for the user name. Then in the report start from the end and work back. You want to run Process Monitor on the terminal server.
0
 
fdranAuthor Commented:
ok additonal information ,  the user has been running this on sbs  server  and not terminal server. they use a terminal sessions for one remote user

i think they had a GPO  setup but GPO manager is not workign either and i have since disabled the RDP  policy they had in a effort to fix

cheers
0
 
Rob WilliamsCommented:
Running on the SBS is not a great option:
1) major security risks
2) permissions are much tighter by default
3) server is not optimized for running applications

However, the same procedure should work. Run Process monitor on the SBS.
As a simpler test, try making the user a domain administrator temporarily and see if it works. If it does you know it is a permissions issue for sure.
0
 
fdranAuthor Commented:
Yes i agree

this is what i have advised

I will try this and get back to you

cheers
0
 
fdranAuthor Commented:
I have actually logged in as administrator and i get the same error when running the report

should this rule out permissions ?
0
 
Rob WilliamsCommented:
Probably, but there are some restrictions on a domain controller (SBS) that do not exist on server 2003 such as a terminal server.
Sorry I am not a lot of help where I a not familiar with the application.
0
 
fdranAuthor Commented:
Unable to resolve issue,  however rob will was accurate in answer.
0
 
Rob WilliamsCommented:
Thanks fdran. Sorry we were not able to find a final resolution.
Cheers!
--Rob
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.