Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

RMS

Posted on 2009-12-20
13
Medium Priority
?
907 Views
Last Modified: 2013-11-21
Hi there

Is anyone familiar with room master program ? I have a issues when loading certain reports  from the server in terminal services mode. Certian reports keep asking for login details

I have spoken to RMS  support and they cant assist since its terminal server, however it was working fine , thay have advised that it could be a permissions issue

Any takers on this  ?

thanks
0
Comment
Question by:fdran
  • 7
  • 6
13 Comments
 
LVL 78

Expert Comment

by:Rob Williams
ID: 26092828
I am not familiar with RMS, but it sounds like it is not supported by the vendor on terminal services. This is true of many applications and has to do with file locations and profiles, as well as file and registry permissions. If there is no documentation available as to the necessary changes, usually it involves using tools provided by Sysinternals (now Microsoft) such as Process Monitor to determine what files, and registry keys are being access and denied. In some case you may find the files are not present such as in a user profile and have to be copied to each users profile from a common folder.
http://technet.microsoft.com/en-us/sysinternals/bb842062.aspx
0
 

Author Comment

by:fdran
ID: 26099926
Thanks rob

You may be correct on this one ,  it seems that access to this program stopped working after a password change or permission change to a directory

can u advise which tool i need to use to troubleshoot this

thanks
0
 
LVL 78

Expert Comment

by:Rob Williams
ID: 26100101
We used to use RegMon and FileMon, but they have been replaced by Process Monitor.
It is a very tedious process as thousands of entries are logged every minute. Basically install Process Monitor, start it up, then start recording and start your problematic app. As soon as it hangs, stop recording and start going through the logs line by line looking for failures due to permissions or any other problems. Many of the errors are often unimportant so it takes a lot of time. Better if you can find documentation, but if you have the patience it can usually be solved.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:fdran
ID: 26100120
Hi rob,

the application dosnt really hang it just prompt me with user login screen when i try to run a few particular reports,  will thsi still apply ?

thanks
0
 
LVL 78

Expert Comment

by:Rob Williams
ID: 26100142
Its should. Try and stop the recording as soon as it prompts for the user name. Then in the report start from the end and work back. You want to run Process Monitor on the terminal server.
0
 

Author Comment

by:fdran
ID: 26100170
ok additonal information ,  the user has been running this on sbs  server  and not terminal server. they use a terminal sessions for one remote user

i think they had a GPO  setup but GPO manager is not workign either and i have since disabled the RDP  policy they had in a effort to fix

cheers
0
 
LVL 78

Expert Comment

by:Rob Williams
ID: 26100226
Running on the SBS is not a great option:
1) major security risks
2) permissions are much tighter by default
3) server is not optimized for running applications

However, the same procedure should work. Run Process monitor on the SBS.
As a simpler test, try making the user a domain administrator temporarily and see if it works. If it does you know it is a permissions issue for sure.
0
 

Author Comment

by:fdran
ID: 26100280
Yes i agree

this is what i have advised

I will try this and get back to you

cheers
0
 

Author Comment

by:fdran
ID: 26100303
I have actually logged in as administrator and i get the same error when running the report

should this rule out permissions ?
0
 
LVL 78

Expert Comment

by:Rob Williams
ID: 26100354
Probably, but there are some restrictions on a domain controller (SBS) that do not exist on server 2003 such as a terminal server.
Sorry I am not a lot of help where I a not familiar with the application.
0
 
LVL 78

Accepted Solution

by:
Rob Williams earned 1500 total points
ID: 26100380
What sort of program is it. Any chance the files are stored in multiple locations and one folder may not have the permissions setup, even though an admin "should" have access. For example Some accounting programs have the application folder, data folder or SQL database, a personal profile folder, and a common profile folder.

Usually the problems exist within terminal services in the profile folders. For example the program installs a default template in a common location, but it needs to be copied to the individual profile.
0
 

Author Closing Comment

by:fdran
ID: 31668315
Unable to resolve issue,  however rob will was accurate in answer.
0
 
LVL 78

Expert Comment

by:Rob Williams
ID: 26185533
Thanks fdran. Sorry we were not able to find a final resolution.
Cheers!
--Rob
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Backups and Disaster RecoveryIn this post, we’ll look at strategies for backups and disaster recovery.
Exchange database can often fail to mount thereby halting the work of all users connected to it. Finding out why database isn’t mounting is crucial and getting the server back online. Stellar Phoenix Mailbox Exchange Recovery is a champion product t…
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
Despite its rising prevalence in the business world, "the cloud" is still misunderstood. Some companies still believe common misconceptions about lack of security in cloud solutions and many misuses of cloud storage options still occur every day. …
Suggested Courses

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question