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Windows Logon Message: Domain is not available.

I set dns server as 192.168.1.2, which is the address of the server. Left alternate dns blank. Still get the logon message system cannot log you on now because the domain is not available.

When I set the dns server to 192.168.1.2 it allowed me to change the computer name/workgroup to join the domain, so it resolves that issue, but it does not resolve the issue of the windows logon message saying the domain is not available.

Also, when I am logged on to the client as the local machine, I cannot access any internet pages unless I change the dns server back to 192.168.1.1 (the router) which I am assuming is normal. Thought I would add to post in case that is relevant though.

Is this a permissions issue on the server itself? Or more likely a dns issue. Would really appreciate any assistance here!!!
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pat_the_bat
Asked:
pat_the_bat
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5 Solutions
 
Henrik JohanssonSystems engineerCommented:
Is DNS server service installed and running on DC (192.168.1.2)?
Install the service by using Add/remove programs -> Add/remove Windows components -> Network Services -> Domain Name System (DNS)
Make sure it's running by using Computer Manager / Services MMC.
Create forward DNS zone for your AD's domain name on the DC.
On DC, configure the DNS settings to point on itself. Restart netlogon service to make the DC register the necessary SRV-records in DNS zone.

Is there any warnings/errors in eventlogs (client or DC)?
Is there any warnings/errors in output from dcdiag or netdiag commands on DC?

Question is btw not related to RDP, so I've asked moderators to move/add question to better zones (Active Directory and Windows 2003).
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giltjrCommented:
Can you ping 192.168.1.2?
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pat_the_batAuthor Commented:
-DNS SErver service is installed and running on DC. (has been since before I encountered problem)
Idouble checked that.
-There was a forward dns zone for my ad's domain name on the dc
-On DC I configured the DNS settings to point to itself. Stopped netlogon service and restarted them.
-On DC in the DNS event log I found this error:
The DNS Server encountered error 32 attempting to load zone xyz.local from Active Directory. The DNS Server will attempt to load this zone again on the next timeout cycle. This can be caused by high Active Directory load and may be a trabnsient condition.
event id 4521

I do not know how to check the event log on the xp machine. I also do not know how to run dcdiag or netdiag. I tried to run it from the run command, tried to run it as dcdiag.exe, tried to run it in the cmd prompt, I searched all over the computer, and I can't find it. If you could give me direction on this I can relay the results.

After making all the adjustments I was able to make I reset the dns back to 192.168.1.2 on my laptop (I have to set it back to the router anytime I want to access the internet) and tried to logon again. Got the same logon error. DC not available.

Appreciate your guidance.

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pat_the_batAuthor Commented:
I can ping 192.168.1.2 succesfully.
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Psy053Commented:
DCDiag and NetDiag must be run from the Domain Controller, not the XP Machine.
Also, to check the Event Viewer Logs on the XP Machine, just press Start, Run, and enter: eventvwr.exe
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pat_the_batAuthor Commented:
here is what the xp machine said in the log
Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b).  The specified domain either does not exist or could not be contacted.
  Enrollment will not be performed.
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Henrik JohanssonSystems engineerCommented:
Both DC and clients shall use only 192.168.1.2 (DC) as DNS. Don't use external DNS servers that can't resolve the internal namespace on any internal client. Using 192.168.1.1 as DNS on XP-client will cause the same result as using an external DNS server making it unable to find the internal resources like logon server.
If not able to resolve external resources when using 192.168.1.2 as DNS server, there's something wrong with the DNS server on the DC. Check if there's a forward DNS zone named "." (just an dot) or ". (root)". If so, delete that zone.

As there was an error when restarting netlogon service on DC, it might be a problem with the DC.
In a command prompt (start|run -> cmd) on DC, run dcdiag and netdiag commands and check for errors. If there's error in the output, you can try to fix them with /fix parameter (dcdiag/fix and netdiag/fix).
Use /test:dns argument to let netdiag and dcdiag do the DNS-test (not included by default).
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MarcusPfeifferCommented:
Can you see the web from the workstation? If so, it would be a quick test to see if the server is seen and the dns works ok.

Crazy question... are you licensed ok on the server to allow the XP station to connect?
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pat_the_batAuthor Commented:
Marcus- "Also, when I am logged on to the client as the local machine, I cannot access any internet pages unless I change the dns server back to 192.168.1.1 (the router) which I am assuming is normal. Thought I would add to post in case that is relevant though."
 
Licensing is all good. (To the extent that I know what I am talking about. I have 5 cal users as part of what I purchased. Do I need to install a license on the xp machine to that effect?)
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pat_the_batAuthor Commented:
I found dcdiag on the disc (support>tools). Tried to run it but it shuts itself down. Installed it on the machine and tried to run it from there. Same problem though.

It's like it starts and says "Doing initial required tests. Testing server: Default-First-Site\Brunnner-Server
Starting Test: Connectivity"

and then all of a sudden the whole shell disappears?????
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Psy053Commented:
Are you running from a cmd shell, or just double clicking it from explorer?
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pat_the_batAuthor Commented:
aaah, I just ran it from the cmd shell and got it to work. How can I copy the results to post?
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giltjrCommented:
How long has this computer been a DC?
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pat_the_batAuthor Commented:
Ahh, figured out how to get the results.


Domain Controller Diagnosis

Performing initial setup:
   Done gathering initial info.

Doing initial required tests
   
   Testing server: Default-First-Site\BRUNNER-SERVER
      Starting test: Connectivity
         The host 96e86578-06bb-45c0-bb23-bcbda9cd00a3._msdcs.RiversideMortgageGroup.local could not be resolved to an
         IP address.  Check the DNS server, DHCP, server name, etc
         Although the Guid DNS name

         (96e86578-06bb-45c0-bb23-bcbda9cd00a3._msdcs.RiversideMortgageGroup.local)

          couldn't be resolved, the server name

         (brunner-server.RiversideMortgageGroup.local) resolved to the IP

         address (192.168.1.2) and was pingable.  Check that the IP address is

         registered correctly with the DNS server.
         ......................... BRUNNER-SERVER failed test Connectivity

Doing primary tests
   
   Testing server: Default-First-Site\BRUNNER-SERVER
      Skipping all tests, because server BRUNNER-SERVER is
      not responding to directory service requests
   
   Running partition tests on : ForestDnsZones
      Starting test: CrossRefValidation
         ......................... ForestDnsZones passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... ForestDnsZones passed test CheckSDRefDom
   
   Running partition tests on : DomainDnsZones
      Starting test: CrossRefValidation
         ......................... DomainDnsZones passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... DomainDnsZones passed test CheckSDRefDom
   
   Running partition tests on : TAPI3Directory
      Starting test: CrossRefValidation
         ......................... TAPI3Directory passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... TAPI3Directory passed test CheckSDRefDom
   
   Running partition tests on : Schema
      Starting test: CrossRefValidation
         ......................... Schema passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Schema passed test CheckSDRefDom
   
   Running partition tests on : Configuration
      Starting test: CrossRefValidation
         ......................... Configuration passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Configuration passed test CheckSDRefDom
   
   Running partition tests on : RiversideMortgageGroup
      Starting test: CrossRefValidation
         ......................... RiversideMortgageGroup passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... RiversideMortgageGroup passed test CheckSDRefDom
   
   Running enterprise tests on : RiversideMortgageGroup.local
      Starting test: Intersite
         ......................... RiversideMortgageGroup.local passed test Intersite
      Starting test: FsmoCheck
         ......................... RiversideMortgageGroup.local passed test FsmoCheck
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pat_the_batAuthor Commented:
giltjr- this computer has been a domain controller for approximately 17 hours.
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giltjrCommented:
Ah. Brand new setup.

When you set up the DNS did you set it up as AD Integrated?  If you only set it up as a Primary DNS server then you need to convert it to AD Integrated?

     http://support.microsoft.com/kb/198437
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AwinishCommented:
Check the sysvol & netlogon share is present or not.

Restart the services like dns,FRS,KDC,Netlogon.

Regarding you are not able to access internet is you have add public dns IP into your dns forwarder, which you can get from your ISP.

Check you are able to telnet 53,389,3268,135,88,445 port no from problem machine to your domain controller.

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Psy053Commented:
Also, please try running:

Netdiag /fix
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Henrik JohanssonSystems engineerCommented:
>> The host 96e86578-06bb-45c0-bb23-bcbda9cd00a3._msdcs.RiversideMortgageGroup.local could not be resolved to an IP address.

In DNS manager, is _msdcs icon inside the domain's DNS zone a yellow folder (subdomain) or green/gray (delegation)? If a delegation, it sounds like the delegation is pointing on a server that doesn't exist and make the resolving broken. Delete the delegation and restart netlogon service on DC to let it populate the _msdcs with necessary records. If _msdcs exist as its own DNS zone, also delete that DNS zone before restarting netlogon service.
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arnoldCommented:
I think the issue is that the joining into the domain was incomplete.  Could you take the workstation of the domain and then use the network ID wizard to join it back into the domain?

Another item, could you double check that the IP on the DC is set to 192.168.1.2?
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jgpdCommented:
please run dcdiag /fix and also netdiag /fix this will recreate the missed dns records on your domain
Regards,
Jose
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pat_the_batAuthor Commented:
I've converted DNS to AD Integrated.

I've run dcdiag /fix and netdiag /fix

I don't know of any way to re-run the Network Wizard
The IP on the DC is set to 192.168.1.2

btw, the rest of the TCP settings are as follows, not sure if these are correct or not???
subnet mask: 255.255.255.0
Default GW: 192.168.1.1

DNS Preferred: 192.168.1.2

Still when I try to logon to domain, I get the same error
"system cannot log you on now because the domain is not available."

I've deleted _msdcs zone. Resarted netlogon service.

That left me with no zones, so I created another zone, called rmg1,  but event log shows error:
"The DNS Server encountered error 32 attempting to load zone RMG1 from Active Directory. The DNS Server will attempt to load this zone again on the next timeout cycle. This can be caused by High Active Directory load and may be a transient condition."

Current DCDIAG LOG

Domain Controller Diagnosis

Performing initial setup:
   Done gathering initial info.

Doing initial required tests
   
   Testing server: Default-First-Site\BRUNNER-SERVER
      Starting test: Connectivity
         The host 96e86578-06bb-45c0-bb23-bcbda9cd00a3._msdcs.RiversideMortgageGroup.local could not be resolved to an
         IP address.  Check the DNS server, DHCP, server name, etc
         Although the Guid DNS name

         (96e86578-06bb-45c0-bb23-bcbda9cd00a3._msdcs.RiversideMortgageGroup.local)

          couldn't be resolved, the server name

         (brunner-server.RiversideMortgageGroup.local) resolved to the IP

         address (192.168.1.2) and was pingable.  Check that the IP address is

         registered correctly with the DNS server.
         ......................... BRUNNER-SERVER failed test Connectivity

Doing primary tests
   
   Testing server: Default-First-Site\BRUNNER-SERVER
      Skipping all tests, because server BRUNNER-SERVER is
      not responding to directory service requests
   
   Running partition tests on : ForestDnsZones
      Starting test: CrossRefValidation
         ......................... ForestDnsZones passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... ForestDnsZones passed test CheckSDRefDom
   
   Running partition tests on : DomainDnsZones
      Starting test: CrossRefValidation
         ......................... DomainDnsZones passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... DomainDnsZones passed test CheckSDRefDom
   
   Running partition tests on : TAPI3Directory
      Starting test: CrossRefValidation
         ......................... TAPI3Directory passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... TAPI3Directory passed test CheckSDRefDom
   
   Running partition tests on : Schema
      Starting test: CrossRefValidation
         ......................... Schema passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Schema passed test CheckSDRefDom
   
   Running partition tests on : Configuration
      Starting test: CrossRefValidation
         ......................... Configuration passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Configuration passed test CheckSDRefDom
   
   Running partition tests on : RiversideMortgageGroup
      Starting test: CrossRefValidation
         ......................... RiversideMortgageGroup passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... RiversideMortgageGroup passed test CheckSDRefDom
   
   Running enterprise tests on : RiversideMortgageGroup.local
      Starting test: Intersite
         ......................... RiversideMortgageGroup.local passed test Intersite
      Starting test: FsmoCheck
         ......................... RiversideMortgageGroup.local passed test FsmoCheck

Current NETDIAG LOG



    Computer Name: BRUNNER-SERVER
    DNS Host Name: brunner-server.RiversideMortgageGroup.local
    System info : Microsoft Windows Server 2003 (Build 3790)
    Processor : x86 Family 15 Model 3 Stepping 4, GenuineIntel
    List of installed hotfixes :
        KB923561
        KB924667-v2
        KB925398_WMP64
        KB925902-v2
        KB926122
        KB927891
        KB929123
        KB930178
        KB932168
        KB933854
        KB936357
        KB938127
        KB941569
        KB943055
        KB943460
        KB944338-v2
        KB944653
        KB945553
        KB946026
        KB948496
        KB950762
        KB950974
        KB951066
        KB951748
        KB952004
        KB952069
        KB952954
        KB953298
        KB954155
        KB955069
        KB956572
        KB956802
        KB956803
        KB956844
        KB957097
        KB958469
        KB958644
        KB958687
        KB958869
        KB959426
        KB960225
        KB960803
        KB960859
        KB961371-v2
        KB961501
        KB967715
        KB967723
        KB968389
        KB968816
        KB969059
        KB969947
        KB970238
        KB971032
        KB971486
        KB971557
        KB971633
        KB971657
        KB971961
        KB973354
        KB973507
        KB973525
        KB973540
        KB973687
        KB973815
        KB973869
        KB973904
        KB974112
        KB974318
        KB974392
        KB974571
        KB975025
        KB975467
        KB976098-v2
        KB976325
        Q147222


Netcard queries test . . . . . . . : Passed



Per interface results:

    Adapter : Local Area Connection

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : brunner-server
        IP Address . . . . . . . . : 192.168.1.2
        Subnet Mask. . . . . . . . : 255.255.255.0
        Default Gateway. . . . . . : 192.168.1.1
        Dns Servers. . . . . . . . : 192.168.1.2


        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Passed

        NetBT name test. . . . . . : Passed
        [WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messenger Service', <20> 'WINS' names is missing.
            No remote names have been found.

        WINS service test. . . . . : Skipped
            There are no WINS servers configured for this interface.


Global results:


Domain membership test . . . . . . : Passed


NetBT transports test. . . . . . . : Passed
    List of NetBt transports currently configured:
        NetBT_Tcpip_{ABCC7BEB-7C0E-4648-93D3-CEF7A50D529B}
    1 NetBt transport currently configured.


Autonet address test . . . . . . . : Passed


IP loopback ping test. . . . . . . : Passed


Default gateway test . . . . . . . : Passed


NetBT name test. . . . . . . . . . : Passed
    [WARNING] You don't have a single interface with the <00> 'WorkStation Service', <03> 'Messenger Service', <20> 'WINS' names defined.


Winsock test . . . . . . . . . . . : Passed


DNS test . . . . . . . . . . . . . : Failed
          [WARNING] Cannot find a primary authoritative DNS server for the name
            'brunner-server.RiversideMortgageGroup.local.'. [RCODE_SERVER_FAILURE]
            The name 'brunner-server.RiversideMortgageGroup.local.' may not be registered in DNS.
    [WARNING] The DNS entries for this DC are not registered correctly on DNS server '192.168.1.2'. Please wait for 30 minutes for DNS server replication.
    [FATAL] No DNS servers have the DNS records for this DC registered.


Redir and Browser test . . . . . . : Passed
    List of NetBt transports currently bound to the Redir
        NetBT_Tcpip_{ABCC7BEB-7C0E-4648-93D3-CEF7A50D529B}
    The redir is bound to 1 NetBt transport.

    List of NetBt transports currently bound to the browser
        NetBT_Tcpip_{ABCC7BEB-7C0E-4648-93D3-CEF7A50D529B}
    The browser is bound to 1 NetBt transport.


DC discovery test. . . . . . . . . : Passed


DC list test . . . . . . . . . . . : Passed


Trust relationship test. . . . . . : Skipped


Kerberos test. . . . . . . . . . . : Passed


LDAP test. . . . . . . . . . . . . : Passed


Bindings test. . . . . . . . . . . : Passed


WAN configuration test . . . . . . : Skipped
    No active remote access connections.


Modem diagnostics test . . . . . . : Passed

IP Security test . . . . . . . . . : Skipped

    Note: run "netsh ipsec dynamic show /?" for more detailed information


The command completed successfully



Appreciate all the suggestions. Soooo frustrated that this won't work properly. Hope all the experts realize I am a humble rookie and that it may be something really stupid that only a novice like me would be missing. Thanks for all the input.


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Psy053Commented:
Have you restarted the DNS Service since doing the /fix's?
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AwinishCommented:
Uninstall & reinstall the dns,create the zone under the forward lookup zone,convert the zone into AD-Integrated.
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AwinishCommented:
Also,make yourself member of dns admin.
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pat_the_batAuthor Commented:
So I found this error as the most recent error in the log:
The zone %1 is configured to accept updates but the A record for the primary server in the zone's SOA record is not available on this DNS server. This may indicate a configuration problem. If the address of the primary server for the zone cannot be resolved DNS clients will be unable to locate a server to accept updates for this zone. This will cause DNS clients to be unable to perform DNS updates

so I used this fix: http://technet.microsoft.com/en-us/library/cc735774(WS.10).aspx
Basically there was no A-record. So Now there is dns resolution.
I can even ping the server in a cmd prompt by name and it gives me positive results.

STILL get the error domain is unavailable when I try to login from client.

I did make myself a member of dns admin too
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Psy053Commented:
How populated is your AD Environment? Is a complete rebuild out of the question?
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Henrik JohanssonSystems engineerCommented:
As you deleted _msdcs zone, you also nead to delete the delegation (green folder) for _msdcs. When that is done, netdiag/fix or restarting netlogon service shall populate the domain's DNS zone with _msdcs subdomain and data.
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pat_the_batAuthor Commented:
I think complete rebuild is the direction I'm headed.
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Henrik JohanssonSystems engineerCommented:
Did you delete the delegation?
If only deleting the _msdcs zone, but keeping the delegation, the DNS will still try to delegate/forward the queries and get a deadend when not able to complete the DNS query as there's no DNS zone at the delegated server.
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pat_the_batAuthor Commented:
Could not find the delegation. I deleted the msdcs zone. Did not see any green folders. Then I wou8ld stop all the related services, recreate a forward zone, restart services. None of it will take. Where would the green folder for the delegation be located. In the folder tree under the forward zone?
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Henrik JohanssonSystems engineerCommented:
Can you post a screenshot of the DNS zone expanded?
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pat_the_batAuthor Commented:
sorry, was out of town for the holiday. I've reinstalled server 2003, much smoother install this time. Went through adding roles of dns, dhcp, ad, and seemed like it went more smoothly this time. Added client computer using the Network ID wizard on the change computer name dialog box, per Arnold's suggestion. Everything went great, seemed like I was going to really have a winner. Once the client joined the domain succesfully, restarted the client machine, tried to log on the domain and got "cannot log you on now because the domain is not available."  
I will get screenshot of DNS zone expanded and post tonight. (Since this is the second install and I have the same problem, it leads me to believe that MUST be user error. I've got to be doing something wrong!!!)
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arnoldCommented:
Does your win2k3 server allocate IPs or does your router?
Instead of screen shots, run ipconfig /all in the command window and post the text.

check the windows server's firewall setup if any.
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giltjrCommented:
Um, just to make sure, is the time on the domain controller and the client correct?

Don't just check the hour and minute, also check the time zone.

I vaguely remember that we had a weird problem once at work where one of our DC's got its time all out of sync and we had weird issues if that the was the DC that responded to a client request.
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pat_the_batAuthor Commented:
I added another ethernet port to my office so that the client machine (my laptop) could be hard wired to the network. It occurred to me that the wireless connection always takes some time to fire up once windows is up and running, so that made me think that maybe the reason the domain was unavailable at the windows login screen was because there was no actual connectivity to the network to be able to reach the other machine. So I disabled the wireless connection, enabled the ethernet adapter, restarted the machine and tried to logon to the server from the client. This time it actually thought about it for a minute or so before it denied me, which implies that there was an actual network request taking place, but ultimately the answer was "no" and I got the message "domain is not available". I should point out that I actually did get a message that said my credentials were no good, I double checked the credentials, entered the correct ones, and then got the domain is not available message. I've attached a screenshot of the ipconfig all results from the client machine, and a copy of the results from the server machine.
IP-Config-All-1-02-2010.doc
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arnoldCommented:
It is easier to read text posted here then having to view an image. The commands output text data. The text data can be copied using the right-click and selecting the Mark option.  Using the left mouse button click where the highlight should begin and then highlight the text you want to copy.A second right-click copies the marked text into the clipboard that can. (for left-handed configured mice, reverse the directions.
i.e. left mouse button deals with the index finger while the right mouse button is the other finger.)

Using the information above, could you post the first 20-30 lines of output (up to where it starts the Hotfixes list) on the laptop from running:
systeminfo

The configuration of your fixed network card is static with IP 192.168.0.6 is that the IP range on the LAN.
The information dealing with the Node Type in the ipconfig data says unknown instead of mixed/Hybrid or something valid.

http://support.microsoft.com/kb/310570

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Henrik JohanssonSystems engineerCommented:
In the attached document, the client 192.168.1.6 has been configured with the DC's IP 192.168.1.2 as gateway.

Correct IP-config on client should be
Gateway = 192.168.1.1 (router's IP)
DNS = 192.168.1.2 (DC's IP)

As I posted above, I would like to see the DNS MMC with the zone expanded.
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giltjrCommented:
Can you install Wireshark on the DC and do a packet capture?

You will need to boot the desktop that is having the problem after you get the wireshark trace running on the server.  Then keep the trace running until you get the error message.
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pat_the_batAuthor Commented:
hardwiring dit the trick. The only other thing I needed to do was change ip setting on the client to dhsp instead of static and the server gave the client the proper tcp/ip settings the next time I tried to log on to the server, and alas, I was able to have a session on the server!!!

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arnoldCommented:
C is not a an appropriate grade for the information you were provided.  My last comment dealt with your configuration being static.
As well as whether the server or something else was allocating IPs on your network.
I posted a question in community support to rectify the grade given.
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giltjrCommented:
Um, I wonder if the problem was name resolution.  By chance prior to using DHCP for this client did you have the NIC setup to register this connection address in DNS?

On the NIC's properties, select TCP/IP, then select properties, then select Advanced, then select the DNS tab.  This is an check box option on the bottom.

It could be that the client never had it host name registered in DNS, which using the Windows DHCP server would resolve as it (the Windows DHCP server) automatically registers the host name in DNS.
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giltjrCommented:
I beleive that not having the host name registered in DNS would cause a problem, especially if NETBIOS was disabled on either the server or the client.
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pat_the_batAuthor Commented:
My apologies for the C grade. I did not understand the grading system and I didn't meant that to come across as ungrateful. Appreciate  the help. Cheers
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