SBS License service causing problems

Posted on 2009-12-21
Last Modified: 2012-05-08
Every 1.5 to 2 days, and sometimes on a bad day 2/3 a day, I have to restart the Licensing service on one SBS server we manage.

All of a sudden for no apparent reason, people are unable to connect to the server -- This is a problem that has just arisen, and we have had no increase in the number of users on the system.

Any ideas as to why this is happening, and how I can fix it would be appreciated. When I check for how many licenses we have it tells me five, even though I know it is more than this, and it allows a lot more than five simultaneous connections before causing issues
Question by:AngelGabriel
    LVL 21

    Expert Comment


    You must be exceeding CAL(Client Access Licenses), this issue can be trakced under Event logs.

    Faraz H. Khan
    LVL 5

    Author Comment

    I'm not 100% sure that this is the only thing. I have 5 CALs automatically, and we have purchased up to 75 over the years - more than 5 people have connections to the server at anyone time, in fact around 20 have around 3 connections each, all the time -- So I'm not 100% sure it's a CAL issue
    LVL 77

    Accepted Solution

    Believe it or not SBS cannot count properly. The licensing service has often been a problem, so much so that it has been completely removed from SBS 2008.

    However if it says 5 CAL's you need to install or re-install the other CAL's. You are likely running out of licenses. SBS has 5 "ghost" licenses, such that if there are 5 CAL's installed you will not have a problem until the 11th device or user connects. SBS comes with 5 CAL's pre-installed, so it sounds like you have not installed any additional licenses.
    LVL 5

    Author Closing Comment

    Ahh! Thank you, now everything makes sense! I too also found that SBS cannot count very well! We assumed that there was all the licenses we had purchased for SBS taking us to 30 -- thinking that users are making an average of 3 connections each, we noted problems when we had 10/12 users on at one time -- in actual fact, it seems that issues began at the 11 user, as you stated, I guess we misunderstood how many licenses we're being used. I have to track down the licenses, and re install them. Thank you
    LVL 77

    Expert Comment

    by:Rob Williams
    Thanks AngelGabriel. Good luck with it.

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