no internet access

Posted on 2009-12-21
Last Modified: 2012-05-08
Hi all

I have 1 PC connected to my broadband connection
The connection seems to be connecting OK
I receive an external IP address and default gateway and DNS server
When I ping  I get 4 good replies

The problem  is that when I open internet explorer I receive a message that page cannot be displayed
Also I receive the same error message in Firefox  

All the time I can ping Google

I have checked all the settings all seems ok
I have ran disk cleanup also I scanned for malware but found none just a few tracking cookies
Anyone know how I can get this fixed

Question by:IP4IT Staff
    LVL 6

    Expert Comment

    Have you checked that you havent inadvertently configured a proxy server:

    In IE - go to Tools | Options | Connections | LAN Settings
    and make sure "automatically detect settings" and "Use a proxy server" are NOT checked.

    LVL 9

    Expert Comment

    If you do nslookup gives you a correct answer?
    example, if you do:

    > server
    DNS request timed out.
        timeout was 2 seconds.
    Server predefinito:  []

    Server:  []

    DNS request timed out.
        timeout was 2 seconds.
    Risposta da un server non di fiducia:

    If you are not one correct answer (as above), enter the DNS IP statically (eg. 212,216,112,222 this is an example of public DNS) and try to connect to the Internet.
    LVL 3

    Accepted Solution

    If your not setting a proxy by mistake how about a virus or I've even seen an uninstalled copy of notan doing this,
    LVL 21

    Expert Comment

    It shouldn't be but can you check your firewalls and make sure none are blocking web browsing?

    Author Closing Comment

    by:IP4IT Staff
    Thanks a lot lads
    The problem I was having was from malware
    I ran a scan with malware bytes and after the scan I was able to browse the internet
    Thanks for all your help

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