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Second tape drive shows Offline in Backup Exec 12

I've got a Dell PowerEdge 2900 running MS SBS Server 2003 and Backup Exec 12 with a Dell branded Quantum internal DAT 72 drive connected to an Adaptec 39320A SCSI card. Everything was working great, except that the jobs were running out of tape. Our solution was to install another drive and setup a Cascaded Drive Pool in Backup Exec. We used an identical drive pulled from another Dell system, only changing the SCSI ID before install from the default of 6 to 5. The SCSI card has 2 internal connectors and each drive is on its own connector and cable. There are no other SCSI devices.

The problem is that the second, newly installed drive shows up as offline in Backup Exec. Device Manager says everything is working properly. I have tried uninstalling both drives from Device Manager and reinstalling and have tried both drivers from Symantec and Quantum, but there has been no change. Any ideas on on how to get this drive to work?
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ByteCafeSupport
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ByteCafeSupport
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1 Solution
 
Lieven EmbrechtsCommented:
sounds too simple:
- did you try to reboot the server ?
- did you double check scsi cabling ?
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Lieven EmbrechtsCommented:
- is the scsi bus of the second device properly terminated ?
(sometimes auto-terminated, sometimes with  a small termination switch)
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Lieven EmbrechtsCommented:
- is the new device correcly showing up in the Windows Device manager ?
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ByteCafeSupportAuthor Commented:
- I have rebooted the server
- I haven't been able to check the cabling because I'm not onsite
- The scsi cable has a terminator built-on
- The drive does show up properly in Device Manager and no problems reported
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Lieven EmbrechtsCommented:
delete it from backup exec and reenable.
i'm not in front of backupexec currently but it's something like:
- properties, configuration tab
- untick "enable device for backupexec", ok
- right click device, delete.
- reboot server.
- tools, device configuration wizard.
- make sure new device is listed
- stop and restart all backupexec services
- use latest backupexec device drivers
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ByteCafeSupportAuthor Commented:
Tried going through that procedure, but no change. After services are restarted, it shows up as offline. Will have to get to that site soon and triple check the physical connections.
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ByteCafeSupportAuthor Commented:
Have solved this. Although both drives were showing up in Windows, there was something wrong with the SCSI cables or termination. Replcaed both drive cables and both drives are now functional
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Lieven EmbrechtsCommented:
didn't i suggest to check cable-termination ?
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ByteCafeSupportAuthor Commented:
My bad. Yes you did suggest termination, I just didn't review closely enough before closing. Accepted solution has been changed.
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