troubleshooting Question

Cannot open .htm email attachment in windows (outlook or thunderbird )unless saved to harddisk first

Avatar of pippy11
pippy11 asked on
Email ClientsWindows Vista
5 Comments1 Solution927 ViewsLast Modified:
Please help, at our office we recieve .htm attachments in our emails. Everything was fine  until  2 days ago , when suddenly we could not open or save them via the attachment short cut in the email  programs (outlook2007 or Thunderbird). Looking into this we found that the htm file association had vanished from within windows. We added this back and linked it back to ie8.
Now it is only possible to save to the desktop then open the .htm file from there but not from the email program its self we just get a blank page saying "This webpage cannot be displayed" This a absolute time waster for us as all the attachments that are .htm have the same name and having to look at each file and rename would cost us 10s of hours each week.
Please anyhelp would be fantastic
The 2 pc that use these atachments are both vista and have the same problem and both have this problem with outlook and thunderbird.

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros