All messages go directly to the Deleted Items Folder

Posted on 2009-12-21
Last Modified: 2012-06-22
Just the other day all of my incoming email are going directly to the deleted items fodler.  There are no rules setup in out look and the automatic junk mail filter is turned off.  I also checked the group policies to make sure there was nothing goof set there as well.  Running Exchange 2007 with a single mailbox server with 2 storage groups / mail databases.  I can move my mailbox to the other mail database then my incoming mail goes to the inbox for a while,  then reverts back to going directly to the deleted items folder.  As far as I can tell this is only affecting my mailbox.  Not sure where else to look, I have already exausted all of the easy solutions.  Any help?
Question by:erohen
    LVL 15

    Expert Comment

    Have you installed any new addons or toolbars on your outlook? Try running outlook /safe and see if that happens still or better yet, close your outlook from all workstations and use OWA and see if this happens in OWA as well.
    LVL 31

    Expert Comment

    If it is a rule, it can be a server or a client rule.  Check rules on OWA to make sure it isn't there and Outlook 2007 just isn't seeing it.  Check ALL of your computers on which you run Outlook 2007 for a client based rule which may be doing this.

    This is your most likely culprit.


    Author Comment

    additional infomation:  I still have one exchange 2003 server in my enviroment.  When I move my mailbox to the 2003 server, everything functions as it should,  move it back to the 2007 mailbox server and everything goes to the deleted items folder.

    I have ran outlook in safe mode, I have started outlook with the /cleanrules switch, that is suppose to cleanup any rules (server or client side), and I have tried running strictly with OWA.  So far the only thing that fixes it, is moving the mailbox to an Exchange 2003 server, which is unacceptable.
    LVL 31

    Accepted Solution

    For a point of clarification, the /cleanrules switch will only clean Client rules on the computer/profile from which it is run.  If you have client based rules residing on another pc/profile, they will remain there.
    If you have eliminated the client rule, and if it still happens when running only OWA, it would indicate a server based action.  When a mailbox is migrated from 2003 to 2007 the autoprocessing flag sometimes get inadvertently set.  Did you check it?
    Try this from the Shell:

    get-mailboxcalendarsettings "domain/ou/user" | fl     set-mailboxcalendarsettings "doman/ou/user"   -automateprocessing: Autoupdate    

    Author Closing Comment

    the Automateprocessing was set to autoaccept, not autoupdate.  after setting it to autoupdate, everything started to work as it should.

    Thank You

    Expert Comment

    We had this same problem, but this solution did not work.
    Has anyone else found another resolution?


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Do You Know the 4 Main Threat Actor Types?

    Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

    Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
    Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
    In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
    The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    12 Experts available now in Live!

    Get 1:1 Help Now