troubleshooting Question

550 550 5.7.1 Requested action not taken: message refused (state 18)

Avatar of rlindbeck
rlindbeck asked on
Email ClientsExchangeEmail Servers
6 Comments1 Solution1941 ViewsLast Modified:
I am trying to e-mail a client at, and I am recieveing the following error message sometimes.  Can someone look at this domain and tell me what needs to be done.  I am trying to email them via a google apps account and it does work sometimes.

"Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Requested action not taken: message refused (state 18)."

Also, on the client site GFI mail essentials is running for spam blocking.

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 6 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros