Acrobat 8 Professional in XenApp 5

Posted on 2009-12-21
Last Modified: 2013-11-11
I have installed XenApp 5 in a test environment on Windows Server 2008 32 bit. Everything is working great except for Acrobat 8 Professional. When I try to launch it from the web interface, everything looks fine, no errors, but the application won't start. All I see is the Server 2008 log off screen for 1 second and then nothing.
Question by:fsolutions
    LVL 12

    Expert Comment

    Hi there;

    As in the link;

    There is a known compatibility issue:
    1802672 : Unable to create PDF from web capture on Windows 2008 Server (32 and 64-bit)

    but you say;

    >>When I try to launch it from the web interface, everything looks fine, no errors, but the application >>won't start.

    So, is there really no problem while initiating a pdf from IE? If so, could you disable the 3rd party option and retry?

    Also, are you positive, you have downloaded the latest version for 32-bit?

    One last thing, no AV/firewall setting to block the application?

    Best regards.

    Accepted Solution

    I did not try to initiate a pdf from IE. I am literally just trying to launch acrobat 8 professional from the XenApp 5 web interface. There are no error messages, but the Acrobat application interface just does not open. All you see is a brief flash of a server 2008 screen stating "logging off".

    I did find a registry modification for this issue just a few minutes ago in the Citrix forum.

    This key...

    Needs to be modifed to this...

    I just tested this and it works.

    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Join & Write a Comment

    Suggested Solutions

    #Citrix #Citrix Netscaler #HTTP Compression #Load Balance
    VM backup deduplication is a method of reducing the amount of storage space needed to save VM backups. In most organizations, VMs contain many duplicate copies of data, such as VMs deployed from the same template, VMs with the same OS, or VMs that h…
    How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
    In this video tutorial I show you the main steps to install and configure  a VMware ESXi6.0 server. The video has my comments as text on the screen and you can pause anytime when needed. Hope this will be helpful. Verify that your hardware and BIO…

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now