Out of office create a loop

Posted on 2009-12-21
Last Modified: 2012-06-27
We have a Windows 2008 SBS and Exchange has a public folder that is email enable. This is the customer service email. When a customer send an email to that folder the folder use the Folder Assistent to FFW the email to an internal user and send an autoreply to the customer saying that we received the request. Problem is when the customer has out of office enable we keep bouncing email in a loop and I have to disable our autoreply to breack the loop,
Is there a easy way to do it?
Question by:Infedo
    LVL 7

    Expert Comment

    If it's not against corporate policy, you can block OOF from the external users. We use our SPAM software/filter to block OOF messages FROM EVERYONE; to prevent spamming, etc.

    Author Comment

    That will work except the OOF louse his pourpose.
    How the user that send an email will know that the recipient is out of office for a 2 weeks?
    That will be nice if I can block it at the specific public folder level only.
    LVL 65

    Expert Comment

    You could try changing the rules so that if the message has OOTO it isn't forwarded, but otherwise this is a classic reason why you should not have automatic forwards enabled.


    Author Comment


    I'm not sure that I understand.
    I don't think the problem is created byt the FFW.
    When a message is send to the public folder is getting FFW to the user that is in charge. That works fine. Now the public folder also has an autoreply enable that send back a message letting know the sender that we received the message. The loop start when the sender has his out of office enable.
    FFW or not FFW the loop still going.
    LVL 65

    Accepted Solution

    I meant to say the problem is with the automatic reply, not the forward.
    Automatic replies will create a loop, it is just a matter of when. I never recommend that an automatic reply is used under any circumstances unless there is some kind of mechanism to stop loops. Alas Exchange does not have that mechanism except on OOTO messages, which is not possible with Public Folders.


    Featured Post

    Top 6 Sources for Identifying Threat Actor TTPs

    Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

    Join & Write a Comment

    Email statistics and Mailbox database quotas You might have an interest in attaining information such as mailbox details, mailbox statistics and mailbox database details from Exchange server. At that point, knowing how to retrieve this information …
    We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
    To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

    746 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now