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Outlook 2007 keeps asking for username and password after domain admin password change and reboot

Posted on 2009-12-21
Medium Priority
Last Modified: 2013-11-30
Hi All,
Have a nuisance problem.  Recently I changed the domain admin password, installed a bunch of Windows updates and rebooted the server, since then, every user on the domain opens Outlook and is prompted to enter their credentials, once done, this re-appears every 3-5 minutes.

I have been through and checked that all services starting with domain admin cred's have had the password changed and even gone as far as resetting the ADRM password to be inline with the new password.

Short of changing the domain admin password back to what it was previously, I am a little lost as to what the problem is and would appreciate some assistance.  The Main DC is running SBS 2008 with exchange 2007 and the client PC's are XP with outlook 2007
Question by:XseSiV
  • 2
LVL 22

Expert Comment

by:Syed Mutahir Ali
ID: 26100808
Update your exchange server to Update rollup 9 ; that has been known to fix this issue


Also, apply / approve SBS Update rollups too if you havent already, but this issue is known to be resolved by exchange update rollup 9.
LVL 22

Accepted Solution

Syed Mutahir Ali earned 1000 total points
ID: 26100816
There have been numerous posts where Outlook 2007, with SBS 2008, keeps prompting for passwords. The following link suggests the problem is due to server updates, and installing Exchange rollup 9 resolves the issue. Perhaps your situation is similar. Details on the posters issue can be found on the previous page of the thread.



Author Comment

ID: 26101117
Thanks Mutahir,  
I will apply this in the evening and let you know how I progress.  I really must learn how to search this forum better before asking the same questions :-)

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