troubleshooting Question

Windows 7" BSOD "UNEXPECTED_KERNEL_MODE_TRAP"

Avatar of andy7789
andy7789 asked on
Laptops NotebooksWindows OSWindows 7
4 Comments1 Solution1020 ViewsLast Modified:
Hi X-perts,

I have BSOD with a brand new Dell notebook (delivered just 4 days ago). The symptoms:

1) It randomly crashes with UNEXPECTED_KERNEL_MODE_TRAP, Bug Check Code 0x0000007f

2) Crash may happen when working with any different applications or just in an idle mode.

3) I have had 7 BSOD for the last 3 days

4) Dell hardware tests run OK

5) A few times it showed a distorted color-line screen before BSOD (probably a video card?)

What could be a problem? I have already arranged a replacemenet with DELL, but wanted to make sure that it is not software related.

http://msdn.microsoft.com/en-us/library/ms795478.aspx

My trap code is 0x00000008, or Double Fault

Any suggestions, please?

Thanks
ASKER CERTIFIED SOLUTION
John Griffith
Consultant

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