Outlook 2007 sends good emails to junk
Posted on 2009-12-21
I have an automated process that scans a specified Outlook folder and processes the emails in it. I have a rule that moves the desired emails from Inbox (upon receipt) to this folder. The external process polls every 10 min. and does its thing if there's anything there. The OS is Vista.
There are emails from two senders that go to Junk and we have to manually retrieve them and move them to the to-be-processed folder every day, which sort of defeats the purpose of an automated process.
We have added the senders and their domains to the safe sender list and verified that they're there.
There is _nothing_ in the blocked senders list. This is odd because I have, in the past, blocked some Viagra and Rolex ads.
Automatic filtering is turned OFF.
I tried looking for a filters.txt per one of the answers either to this question or another one, but there is none to be found anywhere.
I'm running an identical process on another machine and I don't have this problem. The other machine also has Outlook 2007 but the OS is XP Pro sp3.
I believe the email server is running on a Linux machine so it's not Exchange. I've got a query into the system guys if they're doing any spam marking, but I can pretty well guarantee that they're not.
It appears that there is a "hidden" blocked senders list deep in the bowels (and I use the term advisedly) of Outlook 2007, and I need to purge it.
Any ideas will be much appreciated!