Outlook 2007 sends good emails to junk

Posted on 2009-12-21
Medium Priority
Last Modified: 2012-05-08
I have an automated process that scans a specified Outlook folder and processes the emails in it.  I have a rule that moves the desired emails from Inbox (upon receipt) to this folder.  The external process polls every 10 min. and does its thing if there's anything there.  The OS is Vista.

There are emails from two senders that go to Junk and we have to manually retrieve them and move them to the to-be-processed folder every day, which sort of defeats the purpose of an automated process.

We have added the senders and their domains to the safe sender list and verified that they're there.
There is _nothing_ in the blocked senders list.  This is odd because I have, in the past, blocked some Viagra and Rolex ads.
Automatic filtering is turned OFF.

I tried looking for a filters.txt per one of the answers either to this question or another one, but there is none to be found anywhere.

I'm running an identical process on another machine and I don't have this problem.  The other machine also has Outlook 2007 but the OS is XP Pro sp3.

I believe the email server is running on a Linux machine so it's not Exchange.  I've got a query into the system guys if they're doing any spam marking, but I can pretty well guarantee that they're not.

It appears that there is a "hidden" blocked senders list deep in the bowels (and I use the term advisedly) of Outlook 2007, and I need to purge it.  

Any ideas will be much appreciated!

Question by:rabbi120348
  • 2

Expert Comment

ID: 26101729
You need to create rules when you are receving email from the sender that you know. it could be the filter that you set might be high. If you have mail server that running on Linux or exchange server, you need to create rules on both of servers under whitelist contact list

hopefully it helps

Author Comment

ID: 26102029
I already have rules.  As explained in other posts on this topic, whatever Outlook runs automatically to filter out spam happens _before_ any rules are applied.  If my rules were being run first the emails would go into the folder for processing, but they are being flagged as spam, presumably as being from a blocked sender, before any rules, including whitelist rules, are applied.

I am checking on what server-side processing is being done, but I don't really believe that anything that is going to happen on a Linux server is going to be very meaningful to Outlook.

Accepted Solution

rabbi120348 earned 0 total points
ID: 26113948
I solved it!  We have AVG (a bought version) and it was catching (and scoring) the emails before Outlook got to them.  The score overrode any processing that Outlook was doing, including looking at my whitelists.  I could tell it was AVG because the subject line was modified to say [SPAM] + original subject, and the AVG documentation stated that this is what they do.  Once I imported my whitelist from Outlook into AVG, so they were both on the same page, the problem went away.  Too many cooks spoil the broth!


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