Dell XPS M1710 laptop - post / boot takes a long time!

Posted on 2009-12-21
Last Modified: 2013-11-17
On a Dell XPS M1710 laptop, at bootup there's 2 problems:

using the official dell 130W power supply, it balks saying it can't identify the power supply and you need at least a 130W supply.  

we remove the power connection, it boots up and then we reconnect the power and it runs on the AC power.

as part of the boot, the dell computer has a horizontal thermometer as it boots up.  it gets to 3/4 across quick and then crawls for 30 - 40 seconds for the last 1/4 of the way.  no errors, and it boots OK, but it just crawls.  even in the bios, it's set for minimal / fast boot and we get that.  and if we set the boot to thorough post, we get the same slow speed.

any advice?
Question by:IamStumped
    LVL 27

    Assisted Solution

    by:Jason Watkins

    Is there an available BIOS update for the machine?  The fact that it is not recognizing the A/C adapter is odd, unless it is the wrong adapter.
    LVL 22

    Accepted Solution

    I bought from Dell a year ago a Precision m6300. It comes with a huge "Brick" power adapter.
    Later, they were advertising a small (portable) power adapter so I said to myself..... hey!! This is great for when I travel..... It turns out that I had the same problem you are having.
    I had to first turn on the laptop (without the small power adapter - otherwise it would not let me boot) and then plug it in.
    Most probably your power adapter is bad and is not supplying the full power your machine needs..... when this happens.... the error message you are getting is the typical message. If you have a tester....test it. You will see it is not meeting the specs.
    If this is the case, you have 2 choices: either learn to live with the one you have or buy a new one.
    In my case, I called and complained to Dell and they gave me the run around. They offered me a refund but I found that it was more convenient for me to travel with a smaller power adapter than to carry the huge brick and for me it was not a big issue to turn the laptop on before plugging in the adapter.
    Hope this helps.
    LVL 22

    Expert Comment

    By the way.... the BIOS update did not do anything to solve the problem.

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