FXS/FXO cards not showing on Cisco

We have Cisco 2600xm and I put the NM-2VIC on it. (2 FXO/2FXS cards), but the router does not see it. I modified the IOS to latest, but to no avail, any clue on what I need to try next???
totaramAsked:
Who is Participating?
 
Istvan KalmarHead of IT Security Division Commented:
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predragpetrovicCommented:
hi,

that card is not supported on 2600 platform. For all supported cards visit:
http://www.cisco.com/en/US/prod/collateral/routers/ps259/product_data_sheet09186a00801aa71c.html

predrag
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predragpetrovicCommented:
hi,

sorry my mistake...

the card is supported on 2600xm on the following IOS images: 12.1(14), 12.2(8)T1, 12.2(11)T, 12.2(11)YT, 12.2(12), 12.2(15)ZJ, 12.3(1), 12.3(2)T

and it is NM-2V not NM-2VIC
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totaramAuthor Commented:
Hi predrag;

Where are you finding the IOS information, the link you send talk about it in table 5, so anything over
12.2(8)T should be fine.
---------------------------------------------------------------------------------------
Cisco 2600XM Series         12.2(8)T        All Cisco IOS Feature Sets        1
 ---------------------------------------------------------------------------------------

I can not seem to find any of the IOS images for our 2611XM, also we are 2611xm, sorry if I had mentioned 2600xm

From sho ver:
Cisco 2611XM (MPC860P) processor (revision 4.0) with 126441K/4631K bytes of memory.
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Istvan KalmarHead of IT Security Division Commented:
HI,

I think your IOS has not voice capability, please upgrade it to voice, and it is working......

Plase try it:

IP VOICE
c2600-ipvoice-mz.123-26.bin
Release Date: 18/Mar/2008
Size: 16401.06 KB  (16794684 bytes)
Minimum Memory: DRAM:96 MB  Flash:32 MB

It is downloadable from:
http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=12.3.26&mdfid=278803518&sftType=IOS+Software&optPlat=&nodecount=97&edesignator=GD&modelName=Cisco+2610XM+Multiservice+Router&treeMdfId=268437899&modifmdfid=&imname=&treeName=Routers&hybrid=Y&imst=N
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totaramAuthor Commented:
Are you sure about this Release?
 Please see the sho ver below, it is still missing FXS/FXO crads.. (In the mean time, I replaced the 2VIC by 4FXS/DID).

----------------------------------------------------
Router#sho ver
Cisco Internetwork Operating System Software
IOS (tm) C2600 Software (C2600-IPVOICE-M), Version 12.3(26), RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by cisco Systems, Inc.
Compiled Mon 17-Mar-08 15:24 by dchih

ROM: System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)

Router uptime is 19 minutes
System returned to ROM by power-on
System image file is "flash:c2600-ipvoice-mz.123-26.bin"

cisco 2611XM (MPC860P) processor (revision 0x400) with 125952K/5120K bytes of me
mory.
Processor board ID JHY0848K249 (497250994)
M860 processor: part number 5, mask 2
Bridging software.
X.25 software, Version 3.0.0.
2 FastEthernet/IEEE 802.3 interface(s)
2 Serial network interface(s)
32K bytes of non-volatile configuration memory.
32768K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102
-------------------------------------------------------------------------
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Istvan KalmarHead of IT Security Division Commented:
Yes I am sure...

could you show us the 'show diag' command output?

4FXS/DID isnt working with this router....
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totaramAuthor Commented:
4FXS/DD or 2FXSVID has the similar output for slot 1.
Here is the output with 4FXS (all the 4 lights are amber):

Router#sho diag
Slot 0:
        C2611XM 2FE Mainboard Port adapter, 4 ports
        Port adapter is analyzed
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware Revision        : 4.0
        PCB Serial Number        : JHY0848K249 (497250994)
        Part Number              : 73-7679-06
        RMA History              : 00
        RMA Number               : 0-0-0-0
        Board Revision           : A0
        Deviation Number         : 0-5449
        Product (FRU) Number     : C2611XM-2FE
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 6B 41 04 00 C1 17 4A 48 59 30 38 34
          0x10: 38 4B 32 34 39 20 28 34 39 37 32 35 30 39 39 34
          0x20: 29 82 49 1D FF 06 04 00 81 00 00 00 00 42 41 30
          0x30: 80 00 00 15 49 FF FF FF FF FF FF FF FF FF FF FF
          0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC Slot 0:
        FT1 BT8360
        Hardware revision 1.3           Board revision A0
        Serial number     10279765      Part number    800-03279-03
        FRU Part Number   WIC-1DSU-T1=

        Test history      0x0           RMA number     00-00-00
        Connector type    Wan Module
        EEPROM format version 2
        EEPROM contents (hex):
          0x20: 02 11 01 03 00 9C DB 55 50 0C CF 03 00 00 00 00
          0x30: 50 00 00 00 98 09 29 01 FF FF FF FF FF FF FF FF

        WIC Slot 1:
        FT1 BT8360
        Hardware revision 1.3           Board revision C0
        Serial number     20095540      Part number    800-03279-03
        FRU Part Number   WIC-1DSU-T1=

        Test history      0x0           RMA number     00-00-00
        Connector type    Wan Module
        EEPROM format version 2
        EEPROM contents (hex):
          0x20: 02 11 01 03 01 32 A2 34 50 0C CF 03 00 00 00 00
          0x30: 60 00 00 00 00 06 22 01 FF FF FF FF FF FF FF FF

Slot 1:
        NM-2W Port adapter
        Port adapter is analyzed
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-04799-01
        Board Revision           : K0
        Deviation Number         : 0-0
        Fab Version              : 05
        PCB Serial Number        : FOC10072WGM
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : NM-0FE2W=
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 00 D6 41 01 00 C0 46 03 20 00 12 BF 01
          0x10: 42 4B 30 80 00 00 00 00 02 05 C1 8B 46 4F 43 31
          0x20: 30 30 37 32 57 47 4D 03 00 81 00 00 00 00 04 00
          0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF


Router#sho ver
Cisco Internetwork Operating System Software
IOS (tm) C2600 Software (C2600-IPVOICE-M), Version 12.3(26), RELEASE SOFTWARE (f
c2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by cisco Systems, Inc.
Compiled Mon 17-Mar-08 15:24 by dchih

ROM: System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)

Router uptime is 19 minutes
System returned to ROM by power-on
System image file is "flash:c2600-ipvoice-mz.123-26.bin"

cisco 2611XM (MPC860P) processor (revision 0x400) with 125952K/5120K bytes of me
mory.
Processor board ID JHY0848K249 (497250994)
M860 processor: part number 5, mask 2
Bridging software.
X.25 software, Version 3.0.0.
2 FastEthernet/IEEE 802.3 interface(s)
2 Serial network interface(s)
32K bytes of non-volatile configuration memory.
32768K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102

Router#
Router#
Router#sho diag
Slot 0:
        C2611XM 2FE Mainboard Port adapter, 4 ports
        Port adapter is analyzed
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware Revision        : 4.0
        PCB Serial Number        : JHY0848K249 (497250994)
        Part Number              : 73-7679-06
        RMA History              : 00
        RMA Number               : 0-0-0-0
        Board Revision           : A0
        Deviation Number         : 0-5449
        Product (FRU) Number     : C2611XM-2FE
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 6B 41 04 00 C1 17 4A 48 59 30 38 34
          0x10: 38 4B 32 34 39 20 28 34 39 37 32 35 30 39 39 34
          0x20: 29 82 49 1D FF 06 04 00 81 00 00 00 00 42 41 30
          0x30: 80 00 00 15 49 FF FF FF FF FF FF FF FF FF FF FF
          0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC Slot 0:
        FT1 BT8360
        Hardware revision 1.3           Board revision A0
        Serial number     10279765      Part number    800-03279-03
        FRU Part Number   WIC-1DSU-T1=

        Test history      0x0           RMA number     00-00-00
        Connector type    Wan Module
        EEPROM format version 2
        EEPROM contents (hex):
          0x20: 02 11 01 03 00 9C DB 55 50 0C CF 03 00 00 00 00
          0x30: 50 00 00 00 98 09 29 01 FF FF FF FF FF FF FF FF

        WIC Slot 1:
        FT1 BT8360
        Hardware revision 1.3           Board revision C0
        Serial number     20095540      Part number    800-03279-03
        FRU Part Number   WIC-1DSU-T1=

        Test history      0x0           RMA number     00-00-00
        Connector type    Wan Module
        EEPROM format version 2
        EEPROM contents (hex):
          0x20: 02 11 01 03 01 32 A2 34 50 0C CF 03 00 00 00 00
          0x30: 60 00 00 00 00 06 22 01 FF FF FF FF FF FF FF FF

Slot 1:
        NM-2W Port adapter
        Port adapter is analyzed
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-04799-01
        Board Revision           : K0
        Deviation Number         : 0-0
        Fab Version              : 05
        PCB Serial Number        : FOC10072WGM
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : NM-0FE2W=
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 00 D6 41 01 00 C0 46 03 20 00 12 BF 01
          0x10: 42 4B 30 80 00 00 00 00 02 05 C1 8B 46 4F 43 31
          0x20: 30 30 37 32 57 47 4D 03 00 81 00 00 00 00 04 00
          0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
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Istvan KalmarHead of IT Security Division Commented:
NM-0FE2W not supported VOice cards....
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totaramAuthor Commented:
How do you look for which Product (FRU) Number is supported???
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