I have a head scratcher here. One of my users is getting REALLY slow download speeds to my data center.
I have tested from here and 6 other locations and I consistently get speeds 12 times faster.
That customer can connect to our backup data center 30 miles away just fine.
The customer has brought in a second ISP service and still has the same issue, even though the new line is significantly faster.
Here's the catch. The customer is in Panama. My suspicion is that the two carriers use the same trunk and there is some sort of routing problem, but that thought has not sat well with the customer.
Here are my assumptions:
1. Since my testing has consistently resulted in much better speeds than the customer is seeing, I'm assuming my firewall and network are ok.
2. Since I tested directly to their server I assume that everything is ok with that system.
3. I also assume that there isn't anything wrong with the data center since every other test I've run works fine. I don't think they would filter out foreign traffic.
My question boils down to this:
Are there any further tests that I can run to try to isolate the issue?
So far, the thing that comes to mind is to run a tracert and compare the results between the two data centers and Panama.
Thanks for your help!