Understand Bugcheck Analysis of minidump file

Posted on 2009-12-22
Last Modified: 2012-06-21
Can anybody help to understand the Bugcheck Analysis of Windows XP Workstation that serves as video server. Approximately twice a day it crashes, so in the event log there are folowing record: "The computer has rebooted from a bugcheck..."

The content of last mini dump file see in the attachment "debuglog.txt".

Some facts:
 - the computer have no windows updates because dns servers are not set to forbid user accessing internet (this mashine is for video survilance and recording).
 - service firm says it crashes probably of some video archive HDD failure (totally 6 * 250GB)
 - I hope in the mini dump file there is guidelines for the real reason of crashing.
Question by:Krukanens
    LVL 12

    Accepted Solution

    Hi -
    The bugcheck is in fact 0x24 and would under almost all circumstances lead me to believe that a problem exists with the hard drive.
    However, in this case what I see in the stack and the driver listing is that Windows System Restore ran, attempted to create a new restore point, but access was denied to the user attempting to create the new restore point.
    So, yes the dump points to NTFS, but in my opinion, not because the hard drive is bad, but because the NTFS file system was unable to create a file due to permission settings.
    No disrespect meant, but that system badly needs both Windows Updates and driver updates installed.  You are running pre-SP2 XP with some 2002 XP drivers; 2006 video drivers; 2002 DirectX Graphics Kernel; 2001 & a 2003 Intel Ethernet driver; etc...  
    I understand the purpose behind not updating, but I would suggest that it be updated, then closed to the Internet again if need be.
    For now - turn off System Restore.  If there are no Windows Updates, no driver updates and no programs being installed, the point of Windows System Restore becomes a moot point.
    Happy Holidays. . .
    LVL 22

    Assisted Solution

    I found these 3 tutorials very helpful when I was trying to understand Blue Screens and their causes. They most surely help you. I have attached pdf's for your convenience.

    Author Comment

    I examined some last mini dump files and I see that bugcheck is not always 0x24. I found different code in each mini dump file.

    So I decided to change HDD for video archive to 4*500GB and than i will be back and will inform about result.
    LVL 22

    Expert Comment

    I totally agree with modus_operandi's comment above: The solution provided by jcgriff2 was detailed step by step and complete as regarding what Krukanens had to do to resolve the problem.
    Personally, as far as my assistance is concerned, I only provided general support for him regarding how to learn and use the memory dumps and the tools available to analyze the BSOD's, so personally, I can't complain about receiving an "assisted solution" but jcgriff2 did provide a class A solution that merits an A Grade.
    Bits ...

    Author Closing Comment

    After change of HDD (4 * 500GB) at 29.12.2009 there is no problem till now 14.01.2010. So the old HDD (6 * 250GB) was the problem. Now it is ok. Thanks to jcgriff2 and BitsBytesandMore.

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