Outlook 2003 not forwarding attachments

Posted on 2009-12-22
Last Modified: 2013-11-29
I have two machines at work, both with  WinXP and Outlook2003. When users of these machines get an email with an attachment (which is a email) and they try to forward the email, the mail goes with the attachments, but the attachments are empty. This only seems to happen with attached email formats attachments, and not with pdf's or other types.

I've tried all sort of recommendations for different forums, but nothing has worked. I've also tried a system restore, but nothing.

Has anyone can across the before? Any help will be greatly appreciated. Its been killing me all day.

oh-yeah, our mail server is MDaemon and the email accounts are set up with MAPI. I've tried forwarding the same mail from the webmail and it works OK, so I can only assume this is an Outlook issue.

Question by:Airtrans
    LVL 23

    Expert Comment


    Normally Outlook is set up to block specific file formats that are being send from and to it. It might be that the file cannot be send through while using Outlook. (see for more info)

    The other option is a very nice virus scanner which is deleting the info within the attachement you are sending.. Try disabling your virus scanner if it has an Outlook integration and see if you are able to send it through.

    Author Comment

    If outlook was blocking the attachments, then wouldn't it block the original incoming email? The original mail can be read OK. When you are preparing the email to be forwarded, you can double click on the attachments in the forwarded email (before pressing the send button) and the attachments are there.

    I've tried deactivating the anti virus but still got the same results
    LVL 23

    Accepted Solution

    Do you receive any error at the other were you are sending the mail to? And yes, it would have been blocked at one PC, but it might be that specific attachments were allowed on that machine.

    Waht happens if you first save the file to your disk (not the temp dir btw, but D or soemthing) and send it then?

    When you open an attachment, it is placed in the IE cache, it might be that this cache is full and Outlook is unable to send the file through, so you could also try and clear up the IE cache and offline files.

    Author Comment


    I cleared the IE cache and offline files and it worked.
    LVL 23

    Expert Comment

    Your welcome :)

    Do keep in mind that this cache will keep on filling up... This also tends to happen when you have an image in your Outlook signature. Clearing this cache every time you shut down the PC is a good way of making sure the problem won't happen again..

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