• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1096
  • Last Modified:

APC battery failing on power-up

I have an SUA1500 just out of box.  I connected the battery and plugged it into the wall to charge it a little before plugging any devices into it.  However, when I do this, I get a constant beeping with approximately a 1 second interval, this beeping is accompanied by both the entire lines of "battery charge" and "load" led's blinking in unison with the beeps.  Occasionally, some of the other led's will blink with them.  The only way to stop this is to unplug from wall and disconnect the battery.
This is a brand new system (have had in possession for about two months, but first time using), what can be done?
BTW, I took a peek on the APC website's knowledgebase and found nothing relevant.  Will try calling when I get a chance today, but am hopeful I can get a solution here first.
0
J4sstrom
Asked:
J4sstrom
  • 2
1 Solution
 
J4sstromAuthor Commented:
It may be warning that battery is below "warning level" of charge.  I am going to leave it plugged in for a short while to see if it charges and the blinking/beeping stops...
0
 
hatheharikenCommented:
out of the box, large UPSs from APC needs to be plugged in to a mains outlet (switched on), with the UPS unit left "off", for about 24 to 36 hours.

after that you can use the UPS unit normally.
0
 
kode99Commented:
Sounds like the condition right off the Quick Reference guide, "All indicators are lit and UPS emits a constant beeping ."

http://www.apcmedia.com/salestools/ASTE-6Z8L9H_R0_EN.pdf

Even if the battery is low is should not be making that much of a fuss.  See if it does the same thing with the battery disconnected.

I think you will be needing a replacement though.
0
 
J4sstromAuthor Commented:
It needed to be replaced, was faulty...
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now