troubleshooting Question

Outlook 2003 Crashing with MSHTML.DLL error

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epitecFlag for United States of America asked on
Email ClientsOutlook
40 Comments2 Solutions6591 ViewsLast Modified:
Hello all,
I hope I didn't miss the question/solution I was looking for.  I found one very similar; however, it was closed by the moderator and the solution was awarded by default to the only respondent.

We just deployed 21 new machines (XP SP3, IE8, [Exchange Server Enterprise 2003 SP2], Outlook 2003 Professional).  I used Acronis Home and Sysprep to image almost all of them, and they have been error-ridden since deployment.
The error that is causing me the most grief is Outlook 2003 crashing with an automatic restart.  It's a pretty standard error:

Title: Microsoft Office Outlook
Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Restart Microsoft Office Outlook (with checkbox)
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Office Outlook. We will treat this report as confidential and anonymous.

I've had a few of the users expand the error report, and they seem to be the same (screenshot attached).  The problem module is mshtml.dll every time.

I've tried repairing, and removing and reinstalling Outlook, creating a new profile, uninstalling IE8 and reinstalling, disabling McAfee and Fax Server Extension add-ins, starting Outlook with /cleanprofile, /cleanreminders, /cleanfreebusy, /cleanviews...

I'm just about out of ideas, and the error persists on several computers... what's really driving me crazy is that some of them were fixed by the first /cleanprofile... and some, I've tried all of the above (and probably more), but they're still having problems.

Anyone have any other suggestions for me to try?

Shreedhar Ette
Technical Manager
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