Need help on identifying intermittent network connection to smtp.gmail.com server that is causing issues with the scan to email function on my copier

Posted on 2009-12-22
Medium Priority
Last Modified: 2013-11-30
We recently switch from MS Exchange to Google Apps Email.  Every since the change I'm having an issue with our copier having intermittent connection issues to the google smtp server (smtp.gmail.com).  We use the copier to scan to email.  It will work some of the time... and then quit working for a couple hours and then start working again.  

We have no issues with our old exchange server and we have no issues with these new smtp settings with copiers in our corporate office connecting to the google smtp server.

I need help pinpointing what might be causing this issue in this remote office.  I have contacted the ISP and Copier manufacturer... and they believe it has something to do with the network at this remote office.

The remote office uses a Sonicwall TZ-180.... I cannot tell if this device is causing the problem or not.

Any suggestions would be greatly appreciated...
Question by:cmleavitt
  • 2

Expert Comment

ID: 26105334
Have you tried opening Secure SMTP port (465)  on the SonicWall and allow for outgoing connections.
LVL 13

Expert Comment

ID: 26105645
Does your ISP for the remote office internet connection give you static IP?

Accepted Solution

cmleavitt earned 0 total points
ID: 26105829
I think I've might have found the issue.  The sonicwall at my remote office only has 5 node licenses.  And there are a bunch of warnings for exceeding the licensing.  When I see the copier's ip address in the IP lease of the sonicwall the smtp connection works... when it's not there, it doesn't work... so I'm guessing it's the licensing issue that is causing the problem.
LVL 13

Expert Comment

ID: 26107351
good catch.

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Optimal Xbox 360 connectivity requires "OPEN NAT". If you use Juniper Netscreen or SSG firewall products in a home setting, the following steps will allow you get rid of the dreaded warning screen below and achieve the best online gaming environment…
We aren’t perfect, just like everyone else.  Check out the email errors our community caught and learn the top errors every email marketer should avoid.
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …
When cloud platforms entered the scene, users and companies jumped on board to take advantage of the many benefits, like the ability to work and connect with company information from various locations. What many didn't foresee was the increased risk…
Suggested Courses
Course of the Month16 days, 12 hours left to enroll

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question