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Lenovo X200/Windows 7 won't hibernate, used to.

Hello,

Since Sept 2008, this X200 has entered hibernation flawlessly, whether running Vista or 7. Starting about two weeks ago, and no, I'm not aware of any changes made at that time, here's what happens when attempting to enter hibernation:

1. Laptop monitor goes dark
2. Hibernation file (hiberfil.sys) is created (I made sure by deleting it, then attempted to enter hibernation)/modified
3. The "moon" light in the monitor bezel does NOT light as it should
4. If you wait a period of time sufficient for the laptop to enter hibernation, then move the Trackpoint or press keyboard keys, the monitor illuminates and displays the logon screen as though you've locked the computer/come out of sleep mode.

Troubleshooting performed:

1. From an elevated command prompt, I've run "powercfg -h on" and toggled it back and forth.
2. Reset to default the settings in my power plan (for testing purposes, I'm using the built-in Balanced plan.)

Any clue? Thank you so much for helping.

Nathan
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nathanwc
Asked:
nathanwc
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1 Solution
 
SemperWiFiCommented:
Can you please provide additional information on your ThinkPad X200?

Type:
Model:
BIOS Version:
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nathanwcAuthor Commented:
Type:  7454
Model: X200
BIOS:  6DET60WW (3.10)
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SemperWiFiCommented:
X200 is the Family. Model designation will look like one of these: 22J, 23J,23K,24K,24K,2GU,2GS
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nathanwcAuthor Commented:
I've attached what I have - should I be looking elsewhere?
Capture.PNG
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Rob HutchinsonDesktop SupportCommented:
If you look at the tag on the bottom of the X200, you should see a hyphen after 7454-???, he wants those three char/digits.
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nathanwcAuthor Commented:
Well, they're in the screenshot :-)
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Rob HutchinsonDesktop SupportCommented:
Not sure wht your probem is, is it just the little "moon" light not coming on?

This little "moon" light is "not" supposed to be "on" when in hibernation. The light only comes on when in suspend mode.
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Rob HutchinsonDesktop SupportCommented:
No, that is from the LCD diagnostic, look on the bottom of the X200.
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Rob HutchinsonDesktop SupportCommented:
ohh, yes, durr...I need more coffee, soz.
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nathanwcAuthor Commented:
The problem is pretty clearly outlined:

"If you wait a period of time sufficient for the laptop to enter hibernation, then move the Trackpoint or press keyboard keys, the monitor illuminates and displays the logon screen as though you've locked the computer/come out of sleep mode." To be clear, the laptop does the above instead of entering hibernation.

While the laptop is entering hibernation, the moon light is supposed to illuminate/flash.

Nate
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Rob HutchinsonDesktop SupportCommented:
I just tested on an X200 here at work, and the light does not flash while in hibernation. The light does stay lit while in suspend mode though.
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nathanwcAuthor Commented:
I didn't say it flashes while in hibernation. I said it flashes while "entering hibernation." Regardless, any suggestions as to why yours hibernates and mine doesn't?

Nate
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SemperWiFiCommented:
So quite obviously something is hanging up the system and keeping it from hibernating. I see there is a later version of the BIOS for your system which I would suggest grabbing. Additionally, there seem to be several updates/patches released for your system specific to Win7 - are you up to snuff on all of these? If/when you are up to date on all (BIOS, Drivers, HDD Firmware, etc) The next simple step is to ensure that you have the latest version of ALL applications running on your system.

Once you complete the above mentioned process, if the problem persist then download and run Belarc Advisor so we can version/compatibility check everything.
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Rob HutchinsonDesktop SupportCommented:
In hibernation mode though, touching the keys, or moving the trackpoint does "not' bring it out of hibernation so I'm guessing that your X200 is not hibernating completely.

http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70476

There is a Windows 7 BIOS update 3.11,
Release Date:
BIOS Version: 01 Dec 2009
v3.11-3.11

and

Power Manager software update:
Windows 7, Vista 02 Oct 2009
v3.05

and

Power Management Driver  
Windows 7, Vista, XP, 2000, ME, 98 02 Oct 2009
v1.55  
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nathanwcAuthor Commented:
I'm up-to-date on software and firmware/BIOS as far as ThinkVantage System Update is concerned. Where do you see a newer BIOS?

Thank you,
Nathan
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nathanwcAuthor Commented:
Oh, well there's the BIOS info! I'll give it a shot then report back.

Nathan
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Rob HutchinsonDesktop SupportCommented:
If you can't get a driver file listing from the above link:
go here:

http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do?country=us

select "notebooks and handhelds" then select "Thinkpad X200" then select "7454" then select "CTO" then selcet Windows 7 and click the continue button.

Click the "Drivers and software - ThinkPad X200" link, and scroll through the list until you see the drivers I mentioned.
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SemperWiFiCommented:
$20.00 says the BIOS and Power Management Items fix it.

If he will complete what I said all will work. I suggest getting all updates applicable.
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nathanwcAuthor Commented:
Updated BIOS to 3.11 - no change
Already have version 3.05 of the Power Manager software
Installed Power Management Driver 1.55 not because the computer was behind, but because I didn't know what rev it already had - no change.

I accept PayPal :-)

The only update that TVSU reports is available is Access Connection, and that's because I don't want it on this laptop.

Nathan
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SemperWiFiCommented:
Oh boy looks like I'm out a cool 20...POO!!!

Ok, time to look at the long list... download and run Belarc Advisor so we can version/compatibility check everything.

You will need to post the results. It will give them to you in HTML so if you have a web server you can drop it on and post link that will rock. It will be a good amount of data.
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nathanwcAuthor Commented:
Thanks for sticking with this. I'm attaching a redacted version of the report.

Nathan
-Laptop04-.html
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SemperWiFiCommented:
Going through the list here.
 
Painful, slow, work, this is the process we love 8^)

One thing I would typically look at here would be HDD firmware; you would be appalled if I told you some issues Ive had due to HDD firmware. Unfortunately, looking into your drive I found this statement on Toshibas site: Toshiba HDD products and the technical support are only available for OEM customers; PC manufacturers, system integrators and add-on kit makers in Japan. For questions and service support for HDD-installed system, please contact the system manufacture. So it does not look like an easy task to say the least in looking for a newer firmware rev. A call to IBM may prove productive.

Item Two: I see a USB hub listed, is this an external hub? Im not sure if you are using a docking station or not but would certainly suggest conducting these tests outside of any docking station. If you have not already, be sure to unplug anything which may be attached to the notebook. This includes wired or wireless mice, printers, scanners, coffee machines, usb hubs, and oversized robotic teddy bears.
Item Three: The next thing I see here is HP gear. HP is notorious for having the crappiest local printer drivers (sorry to any HP employees reading this but its true). Im not suggesting you ditch you HP printer but I would certainly say to be absolutely sure you have the latest driver/software package here. You may go download the latest (or re-download), uninstall what you have currently, make sure the printer is disconnected, test our current issue again and see what you get, then reinstall and test again if there was a change without the HP drivers.

Item Four: I see you have a camera on your notebook. Try disabling it / test.

I spoke with some friends from Microsoft concerning this issue over a beer last night and was told there are several well documented issues that have appeared with specific combinations of hardware and software that will either fail going into or coming out of a suspend state (to suspend or not to suspend&this is the question and everyone knows it). It was told to me that the issue has been resolved with in house versions but they were not sure when this would get rolled up and tossed out the update window to the public, further testing needed blah blah blah. I mentioned the items I was looking at and they said if those things dont work the best idea is to just not hibernate for now and retest as MS updates come out.

If it makes you feel any better, while my notebook hibernates just fine, Win7 often tells me there is no battery even when Im running off it. Goofy I know but let us also remember this is a brand new OS and there will be bugs to be expected right now.
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McKnifeCommented:
> If you wait a period of time sufficient for the laptop to enter hibernation
Are you sure you did configure the power settings to use hibernation after that certain amount of time? Maybe it uses sleep although it is configured to use hibernate.
The reason I ask: I recently turned off hibernate for a test using powercfg -h off and turned it on again,. Afterwards, as usual, I pressed the power button of my PC to enter hibernation - but it did enter sleep! I verified the settings for the power button, but it was still set to hibernation...
So I ended up solving it by toggling that setting to turn off (apply) and use hibernation (apply) - just like it was before.

This is a bug in w7. Maybe the same for you, simply toggle your power plan settings to reset it, you might be lucky.
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gatekeeper6838Commented:
The fact that it used to work but just stopped working all of the sudden makes me think it is a software issue, not a hardware / firmware issue. Perhaps there is some corruption somewhere?

Have you tried creating a test user account and see if it will enter hibernation while in the test user? Deleting and re-creating pagefile.sys? Emptying your temp files? Entering safe mode and returning to regular mode to try again? Scheduling a CHKDSK (Check Disk) job to run on your next restart? These are all things that might help.

All it takes is one setting or file to be just slightly corrupt to cause these kinds of issues. Trying all of the above might allow Windows to repair itself.
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SemperWiFiCommented:
Status update?
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nathanwcAuthor Commented:
SemperWiFi: thank you for your detailed response.

USB hub: There is no external USB hub connected, nor any USB devices attached. I imagine that the hub is internal to the laptop.

HP software: I feel the same way about HP's stuff - great hardware, crappy software. This software, made for Windows 7, has been on the laptop for months, but I'll uninstall it then report back.

I've disabled the internal camera in Device Manager - no change.
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nathanwcAuthor Commented:
McKnife: thank you for your suggestion, but toggling the button functions didn't help.
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nathanwcAuthor Commented:
gatekeeper6838:

Testing under another account is a great suggestion, and one that I often suggest to others. Unfortunately, the computer performs the same way (sleeps instead of hibernates) under other accounts. I'm going to try your other suggestions now...

Nathan
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SemperWiFiCommented:
So where we at Nate? Any luck?

I had one other thought... I think tossing the thing out a 3rd or 4th story window should work in getting it to hibernate. If you want to give that a shot I'll be sure to follow up with you in your 'I can't get my smashed system to boot' thread... :-)

Obviously I'm kidding. Would like to try and get you squared away though. Waiting to hear how testing went.
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nathanwcAuthor Commented:
I forgot this laptop's power supply at a client, so no testing 'til next week...happy new year!
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SemperWiFiCommented:
Ahh no worries Nate! You have a great new year too!!!!
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nathanwcAuthor Commented:
So, it's working now. What changed? Nothing I haven't done before: I selected a power scheme (in this case, Power Source Optimized) from ThinkVantage Power Manager, hit apply then pressed Fn + F12. Voila! Entered hibernation, blinking moon and all. Happy to have points distributed as EE sees fit.
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SemperWiFiCommented:
Well after looking over everything in this tread my guess is it could have likely been those HP drivers we spoke about since that is the only really tracked change made.

Great to hear it's working Nate! There is a Happy New Year for yas!
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nathanwcAuthor Commented:
Though I promised to uninstall the HP drivers, I did not.
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SemperWiFiCommented:
LOL

What did you do... something yes?

If you list step by step what was actually done we should be able to determine what resulted in the fix. I know your system is currently working but if we can make this tread complete with question and solution it could help someone else in the future.
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nathanwcAuthor Commented:
:-) Seriously, the only thing I 'did' was what I reported on 1/3:  I selected a power scheme (in this case, Power Source Optimized) from ThinkVantage Power Manager.
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SemperWiFiCommented:
Then it was the magic of the PC gods that saved you!
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ee_autoCommented:
Question PAQ'd, 500 points refunded, and stored in the solution database.
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