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need to put www in front of sitename.com to access web site --sbs 2003

Hello I have godaddy website -- I have my own exchange server and dns server and web site --  2003 sbs

I cannot access my site when i type sitename.com   -- it says service unavailable -
If i put www.sitename.com it works?????

Is this a arecord or a cname issue ??  I had my static ip changed by the cable company and when i entered the new ip at godaddy -- i then had to put www in front of the site name to access web site ???

thanks
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independencetech
Asked:
independencetech
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1 Solution
 
Rob WilliamsCommented:
Sounds like you have a host record for www. but no "wildcard" which would default all traffic for that domain to the appropriate IP.
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flyingskyCommented:
you probably named your internal AD domain the same, "sitename.com". If so, when you just type sitename.com, it will try to connect to your DC, instead of your actual website hosted outside.
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independencetechAuthor Commented:
I have one a record   @ points to my ip address

a cname -- with www points to @

a mxrecord with  @ points to sitename.com

as far as the ad domain being named sitename.com -- it was working last week -- was able to access without www -- until the cable company made me change my static!!

thanks again

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Rob WilliamsCommented:
You have to have a wildcard record that points all undefined prefixes to your IP. Some registrars do this by default others you have to set manually. If your static IP changed then somebody had to have made some changes and likely missed that. It may even still point to your old IP.
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independencetechAuthor Commented:
ok -- so a wildcard -- is this a arecord or a cname -- and could you give me a example  -- such as   @ points to www.sitename.com or @ points to the ip--  

and is this a a record or a cname entry

thanks again rob
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Rob WilliamsCommented:
Sorry independencetech, I was off-line for a few days.
It depends on who you have your domain registered with a few won't allow you to create the record at all, some have the option to create a Host or A record for sitename.com, and others call it a wildcard which usually just has a check box to enable a wildcard, enter the domain and then any undefined prefixes or sub-domains are automatically linked to the assigned IP address.
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