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Computer Problem with Banking Sites

I have a laptop and I can not log into my bank or credit card sites.  If I use the same creditials on another computer it works fine, it is just this computer that it fails.  It tells me that my user information is not recognized, however, I use the same login on another machine and it works fine.  Where should I start with troubleshooting this?
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commeng
Asked:
commeng
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1 Solution
 
Jon BrelieSystem ArchitectCommented:
Clear all of your stored browser data or try another browser.
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edbedbCommented:
In IE click on help then select About Internet Explorer and check the Cipher strength.
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commengAuthor Commented:
The Cipher is 128-bit
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commengAuthor Commented:
I tried Firefox and got the same results.
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edbedbCommented:
You are using a laptop so make sure Numlock is not activated.
What version IE do you have?
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commengAuthor Commented:
IE 8, No number lock is not activated.
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edbedbCommented:
Your computer might be infected, I would thoroughly scan it for any viruses and other malware.

Try this, open notepad and enter your username and password. Then when you log in, use copy and paste from the notepad.

I assume the credit card and banking sites are not the same, right?
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commengAuthor Commented:
Funny I tried all of that.  The computer is completely clean.  I scan using Trend OfficeScan, bitdefender online, combofix and malewarebytes, the computer is clean.

I tried the notepad trick also.  One is United Bank and one is Citibank
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Jon BrelieSystem ArchitectCommented:
Anything installed around the time it quit working?  

Sounds like you know what you're doing with system cleaning, but you might also try HijackThis: http://free.antivirus.com/hijackthis/
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commengAuthor Commented:
I did not see anything weird on the hijackthis log.  The hard drive on this machine died.  Everything worked before the hard drive failure.  After I replaced the hard drive and reinstalled Windows, my bank logins stopped working
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Jon BrelieSystem ArchitectCommented:
Also, is the other system that works using IE8?  
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edbedbCommented:
Are you sure you are not being redirected to a phishing site?
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commengAuthor Commented:
No, I checked that, we are good.
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edbedbCommented:
I am about out of good ideas. It won't hurt to give this a try. Save the attached file then either copy and paste them one line at a time in Start\Run or rename the file from .txt to .bat and open it.
One or two of these commands take a while to complete. Give it time.
secfix.txt
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BitsBytesandMoreCommented:
Hello commeng,
1. Go to Start-Run
2. Type msconfig.
3. Go to the "Services" tab and click on "Hide All Microsoft Services"
4. Unselect all the remaining services.
5. Go to the "Startup Tab" and disable all the startup items. Apply.
6. Accept the offer to Reboot.
7. Ignore the Warning Screen telling you about msconfig....Click on "Don't show this again".
8. From the Start-Run type: cleanmgr.exe (select all except the last 2).
9. Uninstall IE8. Also uninstall SP3. If possible try uninstalling IE7 (if it lets you. Sometimes it won't because of the order in which SP3 was installed).
10. Reboot.
11. Download SP3 again. You can download the IT version of SP3 from here:
http://www.microsoft.com/downloadS/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en 
 
This is what Microsoft describes as a "Clean Install" process to avoid problems: If you have re-enabled the services and the startup items in msconfig, you will need to disable them again:
1. Go to Start-Run
2. Type msconfig.
3. Go to the "Services" tab and click on "Hide All Microsoft Services"
4. Unselect all the remaining services.
5. Go to the "Startup" and disable all the startup items.
6. Reboot.
7. Ignore the Warning Screen telling you about msconfig....Click on "Don't show this again".
8. Install the previously downloaded SP3 from the above link. (it will ask to reboot)
9. After the reboot, Open Internet Explorer-Tools-Windows Updates
10. Select the Express Updates.
11. All of the updates should install cleanly.
12. Reboot.
13. Re-Enable all the Services and the Startup items you feel you want that you had disabled before.
Test. Let me know how it goes. Please keep me posted.
Bits.
 
 
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commengAuthor Commented:
Creating this batch file worked.  Thank you.
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BitsBytesandMoreCommented:
Hi edbedb....... do you know exactly what services those files are re-registering?  Just to keep it for my records....thanks.
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edbedbCommented:
BitsBytesandMore - To be honest with you I don't know. I came accross this some time ago while trying to repair https sites not loading. I have used it to repair several of those type problems. I really didn't expect it to work here.
I trhink that I got it here http://support.microsoft.com/kb/822798
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BitsBytesandMoreCommented:
Thank you edbedb..... I had seen this article before and had actually given once an "Accepted Answer" advice using the same link and advice (which had workded for me) but, just like you, I never knew exactly what services these commands are re-registering or fixing.....I just knew it worked.
I figured you probably would know since the explanation that Microsoft gives for its use is for "Can't install some update or programs"..... I didn't realize that it would actually "FIX" IE in a case like this one.
I appreciate the feedback...all is well.... the asker is happy again. Thanks again.
Bits.
Merry Christmas.
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