After Exchange database repair/migration of mailboxes to new database BES no longer working

Posted on 2009-12-22
Last Modified: 2012-05-08
Over the weekend we experienced Exchange database corruption, which required me to repair the database, create a new one, and move all of the mailboxes over to this new database to get us 100% up and working again. Apparently though with this last step (creation of new database, moving of mailboxes to it) our BES server stopped sending email to Blackberry's. I noticed on the BES it says the last contact time is fairly recent, and I checked all BESAdmin permissions and everything seems to be set correctly. Unfortunately though nobody is getting any email on BB's, and when I tried adding a new user it kept telling me to wait for the Blackberry Agent to recognize the user. Any ideas??
Question by:LlewellynIT
    LVL 23

    Expert Comment

    by:Stacy Spear
    Seems that the permissions haven't been put on the new database. Can they send?

    Author Comment

    I followed all steps of this document from BB's website to ensure permissions were set, I even run every command that would give the correct permissions just in case.
    LVL 7

    Expert Comment

    BES issues
      Test BB browsing capability
      Test SMS text
      Test GAL lookup
      Test SRP
      Test and verify BESadmin rights/access
      Sent administrative test emails
      Test db connection
      Test BB router network connection
      Use HandheldCleanup.exe -u      * * * *    ;-)
      Restart the BES services
      Restart the BES server

    Also see: KB04474 - Handheldcleanup.exe does not detect mailbox moves between mailbox stores

    What version of BES are you running???

    Author Comment

    I am getting emails from the BES routinely that say this now :
    (6FFFC39F) -> 9 user(s) failed to initialize

    In Help>About in BB Manager it says version

    I completely removed one user, power cycled their phone, rebooted the server, re-added them and it looks like they're getting email now. Should I have to do that for every user manually from their phone?
    LVL 7

    Expert Comment

    LVL 7

    Expert Comment

    Open BES Manager on the BES server | highlight the server container with all your users | rt-click on the Column bar | within Column Chooser, add the "Mailbox" and the "Mail Server" column

    are your users point to the right server and location?
    LVL 7

    Accepted Solution

    If all else fails, and reactivating is what worked last, try this before wiping the handhelds:
    1. rt-click the user | Set Activation Password | enter an Activation Password for the user(s) using BES Manager
    2. use Options | Advanced Options | Enterprise Activation on the handheld, use the same email address as handheld is currently activated with, type in your password from step 1
    3. Activate

    Author Closing Comment

    had to manually remove/re-add each user.

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