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After Exchange database repair/migration of mailboxes to new database BES no longer working

Over the weekend we experienced Exchange database corruption, which required me to repair the database, create a new one, and move all of the mailboxes over to this new database to get us 100% up and working again. Apparently though with this last step (creation of new database, moving of mailboxes to it) our BES server stopped sending email to Blackberry's. I noticed on the BES it says the last contact time is fairly recent, and I checked all BESAdmin permissions and everything seems to be set correctly. Unfortunately though nobody is getting any email on BB's, and when I tried adding a new user it kept telling me to wait for the Blackberry Agent to recognize the user. Any ideas??
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LlewellynIT
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LlewellynIT
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1 Solution
 
Stacy SpearCommented:
Seems that the permissions haven't been put on the new database. Can they send?
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LlewellynITAuthor Commented:
I followed all steps of this document from BB's website to ensure permissions were set, I even run every command that would give the correct permissions just in case.

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02276&sliceId=SAL_Public&dialogID=178932898&stateId=0%200%2087258522
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CompanionCubeCommented:
BES issues
  Test BB browsing capability
  Test SMS text
  Test GAL lookup
  Test SRP
  Test and verify BESadmin rights/access
  Sent administrative test emails
  Test db connection
  Test BB router network connection
  Use HandheldCleanup.exe -u      * * * *    ;-)
  Restart the BES services
  Restart the BES server

Also see: KB04474 - Handheldcleanup.exe does not detect mailbox moves between mailbox stores
http://www.port3101.org/featured-blackberry-kb-articles/550-kb04474-handheldcleanup-exe-does-not-detect-mailbox-moves-between-mailbox-stores.html

What version of BES are you running???
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LlewellynITAuthor Commented:
I am getting emails from the BES routinely that say this now :
(6FFFC39F) -> 9 user(s) failed to initialize

In Help>About in BB Manager it says version 4.1.4.17

I completely removed one user, power cycled their phone, rebooted the server, re-added them and it looks like they're getting email now. Should I have to do that for every user manually from their phone?
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CompanionCubeCommented:
Open BES Manager on the BES server | highlight the server container with all your users | rt-click on the Column bar | within Column Chooser, add the "Mailbox" and the "Mail Server" column

are your users point to the right server and location?
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CompanionCubeCommented:
If all else fails, and reactivating is what worked last, try this before wiping the handhelds:
1. rt-click the user | Set Activation Password | enter an Activation Password for the user(s) using BES Manager
2. use Options | Advanced Options | Enterprise Activation on the handheld, use the same email address as handheld is currently activated with, type in your password from step 1
3. Activate
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LlewellynITAuthor Commented:
had to manually remove/re-add each user.
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