[Last Call] Learn how to a build a cloud-first strategyRegister Now

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 902
  • Last Modified:

After Exchange database repair/migration of mailboxes to new database BES no longer working

Over the weekend we experienced Exchange database corruption, which required me to repair the database, create a new one, and move all of the mailboxes over to this new database to get us 100% up and working again. Apparently though with this last step (creation of new database, moving of mailboxes to it) our BES server stopped sending email to Blackberry's. I noticed on the BES it says the last contact time is fairly recent, and I checked all BESAdmin permissions and everything seems to be set correctly. Unfortunately though nobody is getting any email on BB's, and when I tried adding a new user it kept telling me to wait for the Blackberry Agent to recognize the user. Any ideas??
  • 4
  • 3
1 Solution
Stacy SpearCommented:
Seems that the permissions haven't been put on the new database. Can they send?
LlewellynITAuthor Commented:
I followed all steps of this document from BB's website to ensure permissions were set, I even run every command that would give the correct permissions just in case.

BES issues
  Test BB browsing capability
  Test SMS text
  Test GAL lookup
  Test SRP
  Test and verify BESadmin rights/access
  Sent administrative test emails
  Test db connection
  Test BB router network connection
  Use HandheldCleanup.exe -u      * * * *    ;-)
  Restart the BES services
  Restart the BES server

Also see: KB04474 - Handheldcleanup.exe does not detect mailbox moves between mailbox stores

What version of BES are you running???
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

LlewellynITAuthor Commented:
I am getting emails from the BES routinely that say this now :
(6FFFC39F) -> 9 user(s) failed to initialize

In Help>About in BB Manager it says version

I completely removed one user, power cycled their phone, rebooted the server, re-added them and it looks like they're getting email now. Should I have to do that for every user manually from their phone?
Open BES Manager on the BES server | highlight the server container with all your users | rt-click on the Column bar | within Column Chooser, add the "Mailbox" and the "Mail Server" column

are your users point to the right server and location?
If all else fails, and reactivating is what worked last, try this before wiping the handhelds:
1. rt-click the user | Set Activation Password | enter an Activation Password for the user(s) using BES Manager
2. use Options | Advanced Options | Enterprise Activation on the handheld, use the same email address as handheld is currently activated with, type in your password from step 1
3. Activate
LlewellynITAuthor Commented:
had to manually remove/re-add each user.

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now