Learn how to a build a cloud-first strategyRegister Now


Outlook 2007 oab synch slow

Posted on 2009-12-22
Medium Priority
Last Modified: 2012-05-08
I have just installed a Windows SBS 2008 server which includes Exchange 2007. I am having a problem with Outlook 2007 clients being very slow when attempting to download the Offliine Address Book during a send/receive. In fact it never really seems to finish. This is affecting all of our stations but one, the one expception being an Outlook 2003 user. Any suggestions?
Question by:linknetworks
  • 4
LVL 47

Expert Comment

ID: 26107564
Have you installed SP2 for the Office 2007 Users yet?

Check to see if cached Exchange Mode is on.
Under Tools>Account Settings>Open Users Account Details
Under Exchange Server Name
Remove Tick for Use Cached Exchange Mode

Also, know this may sound silly but check that the 2007 users all have working mapped network drives. Look for any that may be disconnected. If you see any, remove them.
Also check their My Documents. Look for any shortcuts that no longer work. If there are any, remove them.

Author Comment

ID: 26107617
We have SP2 installed. I have tried with and without cached exchange mode with the same results. No disconnected mapped drives.  No shortcut issues.

Author Comment

ID: 26107625
Forgot to mention that all stations are Windows XP Pro SP3.

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.


Accepted Solution

linknetworks earned 0 total points
ID: 26108037
I may have resolved the issue by changing the permissions on the oab folders physical location. I will monitor for the next 24 hours.
LVL 11

Expert Comment

ID: 26122941

could you check the url for the oab. I have had the same issue before.also what you could check if you find entry for the oab generation (guid) under the exchange malbox folder/cas/oab and the client access servers that you have in your environment.if you dont find it, what you could possibly try is restart the msexchangefds service.

and also check if you have autodiscover entry added in your dns and do a test on outlook by pressing control and doing right click on the icon on the taskbar.see if it passes.

all the best

Author Comment

ID: 26205716
changing the permissions seems to have solved the problem.

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Steps to fix “Unable to mount database. (hr=0x80004005, ec=1108)”.
Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month20 days, 18 hours left to enroll

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question