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Remote Assistance Will not Fire Off.

We do not normally use Remote Assistance in our workplace however we had an issue this morning with a software developer in Munich who needed to control one of our systems to resolve a problem.  He was able to control my machine without a problem however I have now found that most of my systems are unable to use this feature.  They get to the point of saving the file or sending the invite and they pop up a message "A program could not start. Please Try again."  I have gone through all of the things I can find on the web making sure the Remote services are started, terminal services are running, I set my GPO's up to allow remote assistance, I have tried using my admin account and also regular user accounts.  I am at a loss.  I got one to work doing all of these fixes and crossing my fingers just right but I cannot reproduce it on a test machine.  Most of my systems are running XP SP2 and some have SP3.  I really need to make this work and quickly.  Anyone else run into this situation?  Oh and we dont run the windows firewall and our desktops have no local firewall so that should not be an issue.  We do however run McAfee VSE 8.5i on these systems.
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TheITGuy
Asked:
TheITGuy
1 Solution
 
danirk2Commented:
did you enable remote access on these XP's?

(Control pannel-> System->Remote tab)
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TheITGuyAuthor Commented:
Yes.. All services are running and all remote check boxes are checked.
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danirk2Commented:
One more: Firewall allows for incoming RDP? (by default: TCP 3389)
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TheITGuyAuthor Commented:
As stated,  These systems do not have a firewall on them but I am at this point just trying to create the file to send so the user can remote control.  So really the firewall shouldnt have anything to do with it.
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Danny ChildIT ManagerCommented:
Try www.logmein.com - they do a most excellent free product.

If you want to continue with R.A., then check that the controller's account is a member of the controlled PCs local Remote Desktop Users group
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TheITGuyAuthor Commented:
Logmein is something we use for remote systems in the field sometimes but in this situation is not how we want to do this.  I have 500 workstations or so and we use dameware for internal remote control needs.  This is someone overseas that needed to use a function that we assumed worked.  I want it to work next time we go to use it.  As I stated above.  I am a Domain Admin and could not create the file to send to the person needing control.  I have tried adding people to the remote users group though and that didnt help.
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davetripp33Commented:
Try setting up remote assistance without user intervention. (http://www.combobulate.com/node/51) It bypasses all of the sending and accepting invitations that I have had issues with in the past.
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TheITGuyAuthor Commented:
I will try that out.  Not sure if I will be able to tell if it works until the user needs it however that may solve the usse of creating the requst file.
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TheITGuyAuthor Commented:
I am closing this question down.  I have decided to not worry about this problem at this time..
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