troubleshooting Question

Remote Assistance Will not Fire Off.

Avatar of TheITGuy
TheITGuy asked on
Windows NetworkingWindows XPMicrosoft Server OS
9 Comments1 Solution289 ViewsLast Modified:
We do not normally use Remote Assistance in our workplace however we had an issue this morning with a software developer in Munich who needed to control one of our systems to resolve a problem.  He was able to control my machine without a problem however I have now found that most of my systems are unable to use this feature.  They get to the point of saving the file or sending the invite and they pop up a message "A program could not start. Please Try again."  I have gone through all of the things I can find on the web making sure the Remote services are started, terminal services are running, I set my GPO's up to allow remote assistance, I have tried using my admin account and also regular user accounts.  I am at a loss.  I got one to work doing all of these fixes and crossing my fingers just right but I cannot reproduce it on a test machine.  Most of my systems are running XP SP2 and some have SP3.  I really need to make this work and quickly.  Anyone else run into this situation?  Oh and we dont run the windows firewall and our desktops have no local firewall so that should not be an issue.  We do however run McAfee VSE 8.5i on these systems.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 9 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 9 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros