HP N6310 Scanner

Posted on 2009-12-22
Last Modified: 2013-12-15
HP Scanjet N6310
 - latest firmware update
 - latest driver and software applied

UserA & UserB both have local Admin permissions on the WinXP Pro workstation as well as duplicate HP scanner settings.

UserA can scan effectively via the feeder
UserB will receive a paper jam error every single time via the feeder

I login as UserA, scanner works fine, I login as UserB, scanner feeder doesn't work.

This silly issue is driving me mad.

Question by:sdeblock
    LVL 91

    Expert Comment

    can you create a new user ?    then delete the old one

    Author Comment

    I've added a new user, deleted the old - same results.
    LVL 91

    Expert Comment

    maybe an uninstall / reinstall helps here - un less A and B use the same workstation ?

    Accepted Solution

    I figured it out....still not completely fixed but working.

    I deleted new user, renamed old user on network which utilized working scanner profile, all in order.

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