No certificates populate when the "select certificate to be used for authenication" box pops up.

Posted on 2009-12-22
Last Modified: 2013-11-23
I am logged into a "portal" type website.  Most every time I click on a link that brings up a new window I receive the "Request Authentication" box but there are no certificates to choose from.  What is the deal?

Also, please advise as to the appropriate forum.
Question by:BigWill5112
    LVL 20

    Expert Comment

    by:Sathish David Kumar N
    LVL 31

    Accepted Solution

    I don't know what that link has to do with anything here.  Anyways...

    The box is looking for a certificate for you to select to use for authenticating to the site.  If you don't have one, then you either shouldn't be visiting that site or you need to get the client cert if you should be getting there.  If you don't already have one, contact the site admin or if it is internal, try asking your manager or an IT admin if they know where to get that.

    If others can get in without the cert, then maybe try clearing your browser cache/temporary internet files, history, and cookies, and also on content tab of internet options the Clear SSL State.  Also, reboot your workstation.

    If you have the cert and installed it, then there may be something we can do to get that working.  For a quick pointer without getting into details open the Certificates MMC for user and computer (computer if you have local admin rights) and check the various stores.  This should show up under User - Personal.  If it is anywhere else, then click n drag it to this place.  

    The cert must have the private key (properties - general tab at the bottom there will be a key icon and a message)

    It also must be after the issuance date and before the expiration date.  Double check system clock is accurate for time, time zone, and day/month/year for date.

    It must also be trusted.  On the 3rd tab of the cert properties you will see the root certificate chain - the very top one open up and see if signer and issuer are the same, if so taht is a root cert and you will need to trust that (copy to file on details tab and then install the resulting file - defaults are fine all the way through here in most cases).

    Try another browser (IE, Firefox, Safari, Opera, etc. - note Chrome uses a lot of the IE settings for cert related stuff, so that might not be the best choice as compared to those listed).

    Let me know if you need more specific instructions on any of this stuff, or if you try it all and it doesn't fix it we can try more from there.  If still being a problem let us know and we'll go from there.

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