Missing text in Adobe Acrobat PDF
Posted on 2009-12-22
Acrobat 9 PDF are missing text when published from Word and other applications. The issue seems to be isolated to Type 1 fonts ike Univers and affects portions of a document where that font is used, but not all.
Troubleshooting: I have completely uninstalled CS4, deleted relevant registry keys and folders left behind, reinstalled CS4 and fully updated it, printed using PDFMaker with default settings, no settings checked and several other variations, fully updated Office 2003 via Microsoft Update, ran a repair on Acrobat 9.0, confirmed same problem on another computer, used several test documents with same corporate typeface (Univers), confirmed issue dissappears when Univers is replaced with other fonts, replicated issue in other applications using same typeface, and many other minor tweaks. Additionally, even CutePDF has problem publishing clean PDF files using Univers, but is much more reliable. The odd part is computers running XP 32-bit with CS4 and Acrobat 9 are not affected- only XP 64-bit boxes with same configuration. While this issue may not be limited to the Type 1 Univers family, that is where it is currently manifesting itself. Troubleshooting performed with different accounts and local Admin, Domain Admin, and Domain User privaledges with same results.
Environment: Windows XP 64-bit (fully updated and patched), IBM 9229 with 6G RAM, CS4, Acrobat 9.2
Question: What can I do to fix this crazy problem? HELP!!!!