USB Mass Storage Device Connection Problem

Posted on 2009-12-22
Medium Priority
Last Modified: 2013-11-14
I'm having trouble connecting my Archos mass storage device to my PC.  My PC's device manager thinks it's connected when it's not.  When I connected it, the device manager opens another connection but the first one is still there and is not working.  I can't communicate with my Archos.  How do I fix this?

FYI: My Archos connect fine to another PC and it use to work with my PC.
Question by:schmir1
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Expert Comment

ID: 26110469
can you give us the screenshot or error message that that come up on your machine? thanks

Expert Comment

ID: 26110605
Right Click and eject or disable it , your  Archos in and see if you can get it , if yes reboot it and see again


Author Comment

ID: 26113979
  No error message.  The device manager lists 2 USB Mass Storage Devices when I hook it up and I can't commnuicate with it.  When I unplug it then only 1 USB Device is listed.

heat zOne:
  Tried disabling it and both USB Devices come up disabled
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Accepted Solution

heat_z0ne earned 2000 total points
ID: 26117118
Right click >update driver try to install original driver & see if it works

Author Comment

ID: 26141855
Tried that.  Driver looks like it is working but I do not see my Archos in the Windows Explorer so I can't transfer data.

Author Comment

ID: 26142124
The problem now seems to be that the driver calls it a generic drive but doesn't give it a drive letter that I can use to access it.  On the working PCs, it used Generic drive (F).

Author Comment

ID: 26163166
Thanks.  I think I got it by removing the driver and re-connecting then re-installing repeatedly until it worked.  It still breaks but know I can at least fix it.  Note: Reboot not required to fix problem.

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