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sylink.xml appears to be wrong..

Posted on 2009-12-23
Medium Priority
Last Modified: 2013-12-09
I and install a new site with Symantec Endpoint. Manager is version 111.0.5 and I have pushed out the SEP to the clients, but they do not appear to be talking to the server.

The sylink.xml file has the servers of:

- <ServerPriorityBlock Name="Priority1">
  <Server Address="" HttpPort="8014" HttpsVerifyCA="0" VerifySignatures="1" />
  <Server Address="" HttpPort="8014" HttpsVerifyCA="0" VerifySignatures="1" />
  <Server Address="JRFSBS2008" HttpPort="8014" HttpsVerifyCA="0" VerifySignatures="1" />

My Concern is the first listing that is a auto generated IP..

Is this the problem? and how do I get it fixed on the clients I have rolled out?.. should I just push them out again?
Question by:911bob
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LVL 20

Expert Comment

ID: 26119093
is any of the information on the sylink.xml correct?
If so then try the following.
Restart the sep server and one client then check sep manager to see if its showing up as managed.
also if you check the client is sep installed?
If you dont want to reinstall then you will have to use the sylink replacer and sylinkremote tools from symantec.

Author Comment

ID: 26119956
Just the line:  

<Server Address="" HttpPort="8014" HttpsVerifyCA="0" VerifySignatures="1" />

Is wrong..

The rest is OK..

I have done the sylink replacer from one omachine and am waiting for it to show up with the green dot.. and I have manually added it to the group.. so we will see.

there are about 15 machines, so I am not sure if uninstall/ re-install may not be the easiest..

Where doe it pick up that file from when you do the push install (find unmanaged clients and then push the install..)

LVL 20

Accepted Solution

jimmymcp02 earned 2000 total points
ID: 26134459
I just looked at my sep server and i saw some other entries but they they are from my virtual nic card. Also the sep server IP address is listed correctly.
Do you have the windows firewall enabled if so try to disable both the clients and the server. test and post back

Author Closing Comment

ID: 31670586
Main cause was firewall was blocking the port it needed..

Secondly I edited the sylink.xml file to remove the 169.. IP entry to get rid of it.. not really necessary as it will supposedly skip entries that do not "work"
LVL 20

Expert Comment

ID: 26134623
Thank you.
You can add the port exception to your windows firewall to prevent this from happening in the future if you are already running the sep firewall then having 2 firewalls might cause some problems. so either use one or the other one.

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