• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 399
  • Last Modified:

I have changed my blackberry bold 9000 and have lost my emails. How to transfer emails?

My client has changed a blackberry bold 9000 and wonders how to transfer emails between the devices. Simcard is the same. He says 'I have changed my blackberry and have lost my emails'
0
Remap
Asked:
Remap
  • 2
  • 2
  • 2
1 Solution
 
CaptainGibletsCommented:
if he still has his old device the best thing to do is to plug the old device into his PC, run the blackberry desktop software and there is an option to switch device, if you run this you can copy all the data across to the new device. Its very easy to use.

There is also a backup / restore option.
0
 
nealerocksCommented:
Are they using Blackberry Internet Service or do they have an Enterprise Server? If they were using Internet Service and were download mail straight to the phone then the old emails will be on the old phone. Is the old phone still available?
0
 
CaptainGibletsCommented:
also he will also need to configure his new device to use his email account. There is an icon to do this on most blackberrys on the menu. I think using the "switch Device" option i talked about above will give him this option as well.
0
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

 
RemapAuthor Commented:
they use Blackberry Internet Service. I believe that the old phone is still available as the changover happened yesterday.
0
 
nealerocksCommented:
in that case use the switch device option in the blackberry software.
0
 
RemapAuthor Commented:
Many thanks for heping
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

  • 2
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now