troubleshooting Question

Outlook 2007 won't open Word 2003 documents

Avatar of meelnah
meelnahFlag for United States of America asked on
OutlookMicrosoft WordWindows Vista
6 Comments3 Solutions259 ViewsLast Modified:
Hello,

I have a Vista Home Premium machine running Office 2007.  When someone sends me a Word 2003 document and I try to open it from the email message, Word opens but the displayed pane or view stays solid blue, and the document doesn't open.  I can close out of Word (no errors are returned), save the attachment to the desktop, and then open it with Word 2007 successfully.

No errors are recorded in the event logs.

Any ideas?

Thanks,

Scott
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