Outlook 2007 won't open Word 2003 documents

Posted on 2009-12-23
Last Modified: 2012-05-08

I have a Vista Home Premium machine running Office 2007.  When someone sends me a Word 2003 document and I try to open it from the email message, Word opens but the displayed pane or view stays solid blue, and the document doesn't open.  I can close out of Word (no errors are returned), save the attachment to the desktop, and then open it with Word 2007 successfully.

No errors are recorded in the event logs.

Any ideas?


Question by:meelnah
    LVL 40

    Assisted Solution

    by:Jackie Man
    No problem for Word 2007 attachment?

    Problem starts from Day 1 in using Outlook2007?
    LVL 1

    Author Comment

    Hi Jackieman,

    No problems with other attachments (word 2007, pdf, jpg, etc).  This machine was recently formatted/reloaded, and has had the problem since the home/student Office version was uninstalled and the Standard Version was installed over it.
    LVL 3

    Accepted Solution

    Now I have come across something very similar in the past.

    To solve this I deleted the "" file.

    LVL 3

    Assisted Solution

    Do a repair on the installation. I've seen many issues corrected this way. You have to have disks, or a network share with the installer data in it.
    LVL 1

    Author Comment

    Bransby... what is the file?  It can be deleted safely?

    RGEIS2000... I do have the media and can do a repair, so that will be my next try.

    Thanks to both!
    LVL 1

    Author Comment

    Actually, I think I just solved it... The small business connectivity components were still installed (maybe they are part of the home and student version of Office?).

    I uninstalled them, and it seems to be working...

    I will split the points with all of you.


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