Blackberry devices on BIS receiving old emails

Posted on 2009-12-23
Last Modified: 2013-11-29

We have 2 users in the office set up on BIS.

1 user has been repeatedly (every couple of months) complaining he re-receives old e-mails to his handset - on a gmail account.

The 2nd user has never been affected, so I`ve never given it much consideration, until today:
This user has a privately hosted POP3 account which just 're-received' all messages he had received on 1 particular account between 20 August 2009 and 20 October 2009 on their handset.

The messages have not been 're-received' in his mailbox (checked via Outlook & a webmail interface).
Outlook is set to leave messages on the server.
This user has 5 mail accounts on his handset & it only happened to 1 of them.
3 of the other 4 accounts are hosted in the same manner as the affected one & with the same hosting company - 1 other account is even on the same domain too.
No changes or migrations were done to the .pst Outlook file.

I have just re-sent the service books to the user and will monitor the situation, what else can I troubleshoot or check to attempt to avoid this happening again?

Question by:Roger Adams
    LVL 12

    Expert Comment

    Delete and Reintegrate the Email id.

    Author Comment

    by:Roger Adams
    Practically speaking you mean:
    Log into the BIS web interface, delete the email account, re-add it as a 'new account'...?

    Is there a way I can do this without losing historic emails already on the device? Being POP3 I would imagine all historic messages would removed from the device when the account is removed & only new messages received when the account is re-added?
    LVL 12

    Accepted Solution

    You can try this :
    1. Take the backup of the device
    2. Follow the above steps
    3. Disable the Network as soon as the integration is done
    4. Restore the messages only.

    Author Comment

    by:Roger Adams
    I have done the above... let`s see how it goes...


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