troubleshooting Question

XP Stop Error when Printing

Avatar of Dale Forguson
Dale ForgusonFlag for United States of America asked on
Printers and ScannersWindows XP
10 Comments2 Solutions293 ViewsLast Modified:
Dell Optiplex 755, HP Color Laserjet 3600, Windows 32 bit XP pro SP3, printer is a networked printer via ethernet. Other users have no issues printing to this printer. about 3 days ago this user began experiencing Windows stop errors (BSOD) when attempting to print. BSOD only occurs when attempting to print. On bsod screen asnttdi.sys is mentioned. minidump file attached. no problems using ethernet for other purposes ie. accessing network or internet. When Ethernet cable is NOT attached system will attempt to print and fail normally without bsod. BSOD even occurs when trying to print test page.

Have already tried;
re-installing printer from CD and from HP download
System Restore
seatools, chkdsk /r, memtest, no issues
Dell Chat support - They tried onboard Dell diagnostics (which I hadn't thought of), no hardware issues found. They also tried to reconfigure the spooler paramaters then gave up. (sending restore discs)
EE kb - didn't find good match
googled - asnttdi.sys - didn't find solution
Mini122209-03.dmp
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