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  • Status: Solved
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Exchange users' email sticks in outlook outbox

Hey all. I've got a user on my exchange 2007 enviroment, using Outlook 2007 in cached mode, that for the past week has had all of her emails send VERY slowly. Some have held up indefinitely, sometimes she send 2-3 emails and they slowly send over the course of a few hours.  I've made sure that there aren't any large files blocked up in her outbox. Has anyone every seen email sending extremely slowly, or depending on the day not at all?  Internet connection speed, etc don't seem to be factors. THoughts?
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jasonritchey
Asked:
jasonritchey
1 Solution
 
Mindless999Commented:
What kind of internet connection does the Exchange server have,
What is the local connection ( Gigabit /100 mbit /10 mbit half/full duplex).
Are you able to download and upload at fast speed?
Is exchange the only thing that is having problems?
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greg wardSystems EngineerCommented:
Have you tried vreating a new mail profile for the user.

Greg
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davorinCommented:
Try to disable caching, exit outlook and delete her .ost (cache) file. Then re-enable caching.
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jasonritcheyAuthor Commented:
The exchange server is on a t3 line, runnign full puplex over all gigabit hardware with Cat6.This is the only user having a problem.  I have not tried new profiles or deleting her ost. I can try deleting the profil, the cache and start over and see if that helps. Any other thoughts before i do that?
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jasonritcheyAuthor Commented:
sorry, duplex*
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uescompCommented:
Along with davorin's comment,
-remove caching from outlook
-close out of outlook
-navigate to C:\Documents and Settings\(the user)\Local Settings\Application Data\Microsoft\Outlook, create a junk folder and move everything but the .ost file into the junk folder.
-open outlook then close it
-re-enable exchange cache mode and then try it.
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davorinCommented:
First try to delete cache (faster), and if the problem is still there, then recreate outlook profile.
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davorinCommented:
Maybe this link could help:
http://support.microsoft.com/kb/948984
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