Error Conifiguring Outlook CRM Client

Posted on 2009-12-23
Last Modified: 2013-11-24
When I try to run the configuration wizard for the Dynamics CRM client in outlook 2007, I get this error after the page where I specifythe location of the server:

Action Microsoft.Crm.Config.Client.InstallPstAction failed.
LaunchOutlookInstallerProcess failed.

Both client and server are at version 4.0, rollup 8. I never had CRM on this system before. The only other thing I've seen that causes problems with the CRM client is the Exchange 2003 tools and I have uninstalled Exchange completely. Any other ideas?
Question by:Brian B (TBone2K)
    LVL 29

    Expert Comment

    This sounds like CRM is failing to create the personal folders file used for CRM navigation.

    Since you've never installed the CRM client here before, perhaps it is a permissions issue to do with the user's profile?

    LVL 22

    Author Comment

    by:Brian B (TBone2K)
    Its on my own machine and my account is local administrator.
    LVL 1

    Expert Comment

    Have a look at this
    LVL 22

    Accepted Solution

    No, that article refers to having previous installs.

    I found the problem. Although the install is supposed to include roll-up 8, I missed that its not all-inclusive on the client side. So the server and client were different versions. You have to install roll-up 7 first. Once I did that, everything worked.

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