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  • Status: Solved
  • Priority: Medium
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Error Conifiguring Outlook CRM Client

When I try to run the configuration wizard for the Dynamics CRM client in outlook 2007, I get this error after the page where I specifythe location of the server:

Action Microsoft.Crm.Config.Client.InstallPstAction failed.
LaunchOutlookInstallerProcess failed.

Both client and server are at version 4.0, rollup 8. I never had CRM on this system before. The only other thing I've seen that causes problems with the CRM client is the Exchange 2003 tools and I have uninstalled Exchange completely. Any other ideas?
Brian B
Brian B
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1 Solution
Feridun KadirPrincipal ConsultantCommented:
This sounds like CRM is failing to create the personal folders file used for CRM navigation.

Since you've never installed the CRM client here before, perhaps it is a permissions issue to do with the user's profile?

Brian BIndependant Technology ProfessionalAuthor Commented:
Its on my own machine and my account is local administrator.
Have a look at this
Brian BIndependant Technology ProfessionalAuthor Commented:
No, that article refers to having previous installs.

I found the problem. Although the install is supposed to include roll-up 8, I missed that its not all-inclusive on the client side. So the server and client were different versions. You have to install roll-up 7 first. Once I did that, everything worked.

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