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Outlook 2002 SP3 (Office XP Pro) HTML Printing Problem

Outlook prints HTML messages using only half the 8-1/2 by 11 page width and not the full length.  It also cuts off the right portion of the contents.  Other format messages and office documents (word, etc) print fine.  Problem may have started with IE8.  Operating system is XP pro.
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RonG2
Asked:
RonG2
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1 Solution
 
nordtorpCommented:
If I understand your problem correct you are not able to print the full HTML messages in Outlook, correct?

When you click File > Print Preview, does it say something like 'shrink to fit' in the top?

If it does, close all Outlook and Internet explorer windows and try changing this in registry:

- Browse to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\
- Find the Key FEATURE_STF_Scale_Min, if you don't find it, create it.
- When this is done, create a new DWORD value and give it the name iexplore.exe
- Set this to the value type decimal and the value 100.
- Then create a new DWORD Value with the name outlook.exe and the same value as above (decimal = 100)

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RonG2Author Commented:
Outlook has print preview grayed out on HTML messages.
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nordtorpCommented:
RonG2, you are right.

Could you try added/changing these registry settings:
[HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-
000000000046}]
@="PSFactoryBuffer"

[HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-
000000000046}\InprocServer32]
@="C:\\WINNT\\system32\\ole32.dll"
"ThreadingModel"="Both"

[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
00AA0044773D}]
@="ISequentialStream"

[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
00AA0044773D}\NumMethods]
@="5"

[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
00AA0044773D}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"

[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
000000000046}]
@="IStream"

[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
000000000046}\NumMethods]
@="14"

[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
000000000046}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"

Does it work if you downgrade to Internet Explorer 7 again? Just for testing purpose of course.
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nordtorpCommented:
RonG2,

Do you have Windows XP SP3?

Could it be that you have some tool called Microsoft Software Inventory Analyzer (MSIA) installed on your machine? Try to uninstall this tool.
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RonG2Author Commented:
Checked all the registry entries suggested.  They were as listed.  Yes to running XP SP3, no to MSIA.  IE8 did not offer a "revove" button in "add or remove programs" and IE7 won't install over IE8 complaining that a newer version was already installed so I re-installed IE8 figuring that might "fix" things.  After messing with print settings in outlook, some html messages (w/o graphics) print OK, others (with graphics) print with the right 1" cut off.  The printer properties selected from Outlook defaults to "custom" no matter what is selected.  Outlook/IE8 appears to be controlling the print settings.  I'll keep looking at dropping back to IE7.
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nordtorpCommented:
Could you try to install MSIA and then remove it again?

This problem you have was started to show on Internet in June 2009, and many have solved it by this trick. This problem could be in both IE7 and IE8. I am sorry I can't document my comment any better, but I lost all my tabs over the night.

Go to http://www.microsoft.com/sam/en/us/msia.aspx and choose the installer in the language you want.

First install, then reboot if necessary, then uninstall it.

Did this solve your problem?
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RonG2Author Commented:
Installed, ran, uninstalled MSIA, then reboot did not change the HTML printing problem.
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RonG2Author Commented:
Still looking for a solution!
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nordtorpCommented:
Does any of these links help you?

Outlook Print Margins Cut Off
http://www.iishacks.com/index.php/2008/01/25/outlook-print-margins-cut-off/

After IE8 install, Outlook 2003 has problems printing HTML tables
http://www.vistaheads.com/forums/microsoft-public-internetexplorer-general/472300-after-ie8-install-outlook-2003-has-problems-printing-html-tables.html

Other have reported that downgrading to IE7 solves the problem. It has something with the print engine or rendering in IE8 that were changed.
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RonG2Author Commented:
The XP/IE8/Outlook 2003 problem pronting HTML tables describes the problem correctly but I'm unable to implement the recommended solutions.  1) "Opening the page in Outlook and printing it from there" is what produces a cut off printout.  2) "From IE8, press the Compatibility View Button."  I'm unable to find this button.  3) Haven't tried droping back to IE7 but printing on another computer with XP/IE7/Outlook 2003 works OK.  Can you tell me about the Compatibility button?
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nordtorpCommented:
The Compatibility button is here: Tools > Compatibility View Settings
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RonG2Author Commented:
Only possible solution appears to be to fall back to IE7.  Haven't had time to try yet and won't until next Tuesday at the earlest.
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RonG2Author Commented:
Other sources have confirmed only know solution is fallback to IE7 or wait for Microsoft to issue a patch/fix.
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