• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1743
  • Last Modified:

Symantec Mail Security for Microsoft Exchange - Live Update is not working

I need some help with my Symantec Mail Security for Microsoft Exchange. The LiveUpdate feature is not working and is not automatically downloading the Virus Definitions files and updating my servers. I have to manually download th3e virus definitions and then push them to the other servers. This used to happen automatically but has now become a very tedious task to be doing every day.

I am attaching the my symantec configuration file and update log. This is an error I receive.
"LiveUpdate was unable to complete successfully.  More information may be available in C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate"


Any help would be greatly appreciated. Thank you.
SAVUpdates.log
SAVConfig.ini
0
morarc
Asked:
morarc
  • 2
  • 2
2 Solutions
 
FayazCommented:
Check the internet access, the password used to connect/ download the updates probably expaired.  Check the credentials set on the antivirus server.
0
 
Jason WatkinsIT Project LeaderCommented:
Hello,

This also could be an indication that the licensing for the A/V server and client component has expired.  Please check the license status.
0
 
morarcAuthor Commented:
Fayaz: Very good Idea, how do you check the credentials in Symantec?

rebar: I am also checking thins, thank you very much for your advice
0
 
FayazCommented:
You may refer the manual for better help.  However, please check the internet account is valid.
http://www.upenn.edu/computing/virus/docs/sms_mse/50x/smsmse_5.0_implementation_guide.pdf
0
 
morarcAuthor Commented:
Thak you this helped me immensely!
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now