Network printers go offline after the print spooler is restared.
Posted on 2009-12-24
This morning the only 2 printers (Cannon IR 5055 and IRc5185i) that are setup on my print server (Windows Server 2003 SE SP2) are showing as offline. I can ping the printers, I can connect to them via their web app to manage them, they can ping out to the environment but they show as offline.
If I stop and start the print spooler service on the print server they show as ready and the queue empties. However, after 30 seconds (timed it. every time.) they both will show as offline and jobs start to queue up again. I can duplicate this at anytime.
No changes were made to the drivers or the server overnight. Printing was fine as recently as last night. What makes it less fun is the lack of information in the Windows event log. The printers going offline doesn't seem to generate any notification or error messages.
I've cycled the power on the printers, tested connectivity as well as I can and I've even rebooted the print server. Issue still remains. Hope I'm missing something simple.