roaming blackberry bes apn issues

Posted on 2009-12-24
Last Modified: 2013-12-09
i am currently in thailand using a  happy (dtac) sim... i am a tmobile subscriber in the us. i got the unlimited internet package and put in the apn and gprs settings. opera mini works fine but bb internet and my bes email do not? what do i have to  do to get them to sync over the dtac apn/ different sim
Question by:ambush276
    LVL 11

    Expert Comment

    you will have to re-register your BES on your phone, it will have to generate a new security key so it will work with the new SIM....

    Author Comment

    what do i do to reregister... i do not have my computer with bb desktop??
    LVL 11

    Accepted Solution

    you will need to go back through the BES registration where you enter you BES username & Password into the phone.... This will require someone to have access to your BES server, you probably have an IT person at your company who sets up blackberries, you will need to ask them to reset your blackberry account and give you the new password for your account, this is a temporary password to setup you blackberry.....

    Once you type in the e-mail and password into your phone it will take a few hours to completely set back up.....

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