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2008 Fax Server w/ XP Clients - Help setting up

Posted on 2009-12-25
Medium Priority
Last Modified: 2012-05-08
I have a 64 bit 2008 Standard SERVER - AD, DNS, I would like to configure this SERVER as a central fax server (sending only) - I have XP Pro on all the client workstations.  I have an IQ Express Fax Modem (External - com1) which is configured and working.  I could really use a step-by-step on how to configure the device on the SERVER, add the correct roles, share the fax and then install and configure the modem on the XP workstations.  I tried it once, got the roles and permissions, shared the device, connected to it from a workstation, and I could not get it to work.  I unistalled everything except the modem and I am waiting for some help.  Every article I find seems to deal with SBS - THIS IS NOT A SBS SERVER - just standard 2008.  Thank you in advance.  Original question - http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/Q_24909369.html
Question by:Marshall Kass
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Author Comment

by:Marshall Kass
ID: 26122534
Here are the suggestions I have already tried: They did not work

Have you seen this one? It also has some links on how to configure: http://technet.microsoft.com/en-us/library/cc770695(WS.10).aspx

I am in the process of getting all of this to work as well. Let me give you a couple of nuggets I have come across so far.
You can set up everything as per the instructions from Microsoft by adding the Fax Server Role and then installing and sharing out the printer however the XP machines will never work with the 64 bit server untill you take the steps in this article... http://social.technet.microsoft.com/Forums/en/winserverprint/thread/adabe510-89ef-4856-935c-5cfbcecfe038

After you get all of this working and you are feeling good about yourself you may find that routing the incoming faxes to a mail recipiant only works once in awhile. If this is the case then you will need to apply this hotfix.
Even thought the above hotfix references SBS it works for Server 2008 as well. When you go to request the above hotfix make sure you are requesting from a 64 bit machine or they will send you the x86 hotfix instead.

After getting all of this to work I am still having some small permissions issues but overall the faxing and recipient routing is all working now. Good Luck.


Author Comment

by:Marshall Kass
ID: 26122550
In the interim, due to some database related issues with their primary software and 2008 64bit incompatability, I have had to put in a 2003 server as a stand-alone on the network.  This is working fine as the fax server for now but I will be taking it down in March or so and need a more permanent solution with the 2008 64bit SERVER.  The reason for this little addemdum is to let you know that both the modem and the XP clients are configured corretly and working.
LVL 31

Expert Comment

by:Justin Owens
ID: 26147397
Overview of the Fax Server Role:


Walkthrough of setting up the Fax Server Role:


This link is a sublink from above, but it addresses installing and sharing in such a way as to allow multiple OS versions make use of the Fax Server:


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Author Comment

by:Marshall Kass
ID: 26200880
thank you i will try thises suggestions after th company closes out their year-end

Accepted Solution

Marshall Kass earned 0 total points
ID: 26376214
I put in a 2003 server (had to to run their primary software package) - threw the fax onto the new box and had fax capabilities in 4 minutes....  I will look into a fax software package for when I remove the 2003 server.  Thanks for all the input
LVL 31

Expert Comment

by:Justin Owens
ID: 26400509
The original request was for a step by step walkthrough, which was provided.

Author Comment

by:Marshall Kass
ID: 26404182
Dr. Ultima:
I do not mean to be unappreciative, but I did try (I did forget to mention this in the last post) the walk through step-by-step before I removed the modem and put it on the 2003 SERVER.  It still did not work, same results as the initial walk throughs - saw the shared modem, connected to the shared modem, could not fax or get the 2008 server to respond to requests to fax to the shared modem.  Instead of beating my head against the wall, I took the easy & effective way out of this situation.  I HAD to put in a 2003 server as their primary software would not support 2008 or 64bit OSes  (although we discussed our intentions BEFORE changing to 2008 64bit OS)  When I added the 2003 server, it connected, shared and worked in under 5 minutes.  Again, I appreciate the time and effort but the solutions provided did not correct the problems we were experiencing.

Author Comment

by:Marshall Kass
ID: 26404195
PS - the 2008 SERVER would not let me add the additional drivers at all

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