Dell Inspiron Laptop won't boot after video driver update
Posted on 2009-12-25
We have a Dell Inspiron 1526 laptop running Windows Vista Home Premium. Yesterday, I was on the Dell website and noticed that the video driver for its ATI Radeon X1270 video hardware was newer than the one that was installed. I downloaded the driver software, which included ATI's Catalyst Control Center software, and installed it according to the posted instructions.
After installation, however, the laptop won't boot completely. The boot process begins properly, goes through the "scrolling bar" part of loading the OS, the mouse pointer comes up (and is operational); but at this point everything stops. I tried booting in safe mode but the process stops at the same point. I also tried booting from the recovery disk and started a repair of the operating system; but the repair process told me that nothing was wrong. I also tried to go back to an earlier Restore Point, but the message came back that no restore point exists.
I know I could just start a new OS install, but I would like to try to undo the video driver and get things back to where they were, if possible. Is there any way to get the old drivers back and fix this computer without "wiping it" and losing everything?
Thanks in advance for any help.