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XP Pro hangs in normal mode ever after clean install, OK in Safe Mode

Posted on 2009-12-25
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Last Modified: 2013-11-17
I've got a stumper here. I'm working on an Acer Aspire 3000 laptop that would hang in Normal Mode but boot up ok in Safe Mode. Long story short, after unsuccessfully troubleshooting, I reformatted the hard drive and reinstalled XP Pro, and it still hangs in Normal Mode but works ok in Safe Mode. I've done this twice, and after this I ran the MS RAM test for two days with nor errors found. There are currently no Startup Items in MSCONFIG yet, and no user accounts have been made. I think it's because it simply hangs before that point. Any ideas? TIA and Merry Christmas!
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Question by:FixIsIn
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by:houssam_ballout
ID: 26123067
Well, had you replace the hard disk!
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by:Tiras25
ID: 26123098
Any Event System logs?  Most likely the drivers either non-compatible or dated.  Boot into safe mode and disable NIC and Video drivers.  Boot into Normal Mode again.

If boots normal enable drivers one-by-one.  Got an idea?  Once you pin-point problematic device driver, work on getting the latest driver.
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by:Tiras25
ID: 26123104
First thing to check is the display driver - that is the most common culprit.
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by:FixIsIn
ID: 26123272
I considered changing the hard drive, but it doesn't make sense that the computer would run in Safe Mode and not in Normal Mode because of a hard drive problem. There is no video driver yet installed, but previously I had some temporary success in messing with the AMD Mobile Sempron 3000+ driver. I remembered this after reading your posts, so I downloaded the latest processor driver from AMD, and it worked once, but then hung again after the second reboot. The hang is so bad that I can't turn off the system by holding the power switch. I have to unplug the power adapter and then slide out the batter.
Well, I got tired of this, so I finally just slid out the battery in advance to make this easiler, and guess what?! It stopped hanging in Normal Mode! I've rebooted three times now, and it's still running okay. I'm going to let it sit for a while to make sure. The battery seems to hold power adequately. Any ideas on how it's crashing the computer?
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by:nobus
ID: 26123910
i suggest to install all the needed rivers for your system - in safe mode, if you can't do it in normal mode
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by:nobus
ID: 26123911
please read :   to install all the needed drivers for your system
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by:senad
ID: 26124536
This is a case of bad drivers.Something does not load properly (audio video ....) .....
Check event viewer in safe mode.
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by:Anyone3003
ID: 26126648
what's the temps?
cpu temp?
mb temp?
hdd temp?
maybe cuz safe mode uses less resources than normal mode which causes the laprop to heat and hang
u can check the temps with speed fan or core temp
speed fan  http://www.almico.com/speedfan440.exe
core temp  http://www.alcpu.com/CoreTemp/
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Accepted Solution

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FixIsIn earned 0 total points
ID: 26127509
Well, this was one for the books. The "driver" with the problem was "Microsoft ACPI-Compliant Control Method Battery". This was why I could reformat the hard drive and still have the problem happen in Normal Mode but not in Safe Mode. All I had to do was disable this under Battery in the Device Manager. I found info on another forum (can't remember which one, now) that said when the battery gets weak and starts running low, something in this battery control system feeds too much power to the battery and lowers the voltage in the computer, which is what causses it to hang. A new battery would probably do the trick (I like www.yallstore.com), but the client doesn't really need one and it was just Christmas, after all.
I'd like to spread the points among everyone who tried. Is that acceptible?
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