troubleshooting Question

External USB Hard Drive ( WD5000C032 ) is not recognized in Windows 7

Avatar of feelthemusic8
feelthemusic8 asked on
StorageStorage HardwareWindows 7Western Digital
23 Comments1 Solution6980 ViewsLast Modified:
I have an external USB Hard Drive, Western Digital MyBook WD5000C032, that is not recognized in Windows 7 Home Premium 64-bit but works just fine on my XP system.

In Windows 7, is does not appear in Disk Management nor in Device Manager.  There is no Safely Remove Hardware notification.

It is like nothing is plugged in at all.  I can plug other devices into the same USB port both before and after I connected this drive and they all work fine, even a different external drive.

The WD5000C032 still works correctly if I take it back to the XP system.  I have also tried 3 different USB cables.

There doesn't appear to be a driver available from the Western Digital website even though it indicates that the drive is compatible with Windows 7.  Any ideas?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 23 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 23 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros